Tài Khoản Khách
18 tháng năm, 2024
We were a group of eight people , we eventually ordered drinks after waiting 20 minutes on the terrace overlooking the beautiful View. Another large table came in and left because of the lack of service. The young man behind the counter was very pleasant and so apologetic for the wait as he was trying to serve the terrace and the restaurant, He was doing his best. The restaurant manageress came to see where restaurant drinks were and the poor lad showed her the long line of about 15 orders from the machine as well as the terrace orders and she just walked off and after 45 minutes of waiting I went and asked the lady (i use this term lightly) can she not get anyone to help him as this service was unacceptable , I was polite in doing so . Her answer was the restaurant is busy, well if that is the case they should have closed the terrace to concentrate on the restaurant or get more staff to cover both . she then proceeded to go behind the bar and shout across the terrace “ If you don’t like it you can leave” This is very rude and very unprofessional. We were a table of eight we were also going to order food but decided against this due to her incompetence. Well done to the polite young man behind the bar(pictured )for your
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