We had a wonderful stay, but I encountered an issue with *******. Despite specifying the need for a room with a sofa bed for my children due to safety concerns, the hotel assigned a different room based on *******'s instructions. ******* claimed they couldn't address the room assignment, showing no accountability for the oversight. Fortunately, Tyler from the hotel demonstrated exceptional customer service by upgrading our room, ensuring a safe and comfortable stay for my family. Tyler's efforts truly made a difference, providing peace of mind during our visit.
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