Các đánh giá Vitta Hotel Superior

Phản Hồi Từ Khách Sạn: Dear Valued Guest, Thank you very much for your wonderful feedback! We are delighted to hear that you had such a satisfying and pleasant stay at Vitta Hotel Superior Budapest. Your kind words about our staff, especially Bayram and his colleague, truly motivate us to continue providing excellent service. We are glad to know that you enjoyed our clean, spacious rooms and our varied breakfast options, including the vegetarian selections. It's great that our free parking and convenient location, with a market nearby, added to your positive experience. Your recommendation means a lot to us, and we are already looking forward to welcoming you again on your next visit to Budapest! Warm regards, Vitta Hotel Superior Budapest Management Team

Phản Hồi Từ Khách Sạn: Dear Fearless, Thank you for your wonderful feedback! We are delighted to hear that you found our hotel to be a great value for the price and appreciated the convenience of our free car park. It’s fantastic to know that you enjoyed our breakfast and found our staff to be friendly and caring. We take great pride in maintaining a clean and welcoming environment for our guests, and your kind words affirm our efforts. We are always here to provide solutions and ensure a comfortable stay. We look forward to welcoming you back to Vitta Hotel Superior Budapest in the future. Thank you for being a part of the Vitta family! Best regards, Vitta Hotel Superior Budapest Management

Phản Hồi Từ Khách Sạn: Dear AKI089, We sincerely apologize for the numerous issues you encountered during your stay with us. Your experience falls far below our standards of service and hospitality, and we deeply regret any inconvenience or discomfort you may have experienced. The problems you described with the ventilation, air conditioning, room temperature, lack of towels, cleanliness, broken TV, and breakfast service are unacceptable, and we are truly sorry for failing to address them promptly and effectively. Rest assured, we take your feedback very seriously, and we will be conducting a thorough investigation into each of the issues you raised to ensure they are addressed immediately. We will also be retraining our staff to ensure that such situations are handled with the seriousness and professionalism they deserve. Please accept our sincerest apologies once again for the shortcomings you experienced. We understand your disappointment, and we hope you will give us another opportunity to regain your trust and provide you with the excellent service and hospitality that you deserve. If you would like to discuss your experience further or if there is anything else we can do to make amends, please do not hesitate to contact us directly. Best regards, Vitta Hotel Superior Management