Tài Khoản Khách
ngày 16 tháng 4 năm 2024
We eventually managed to park up to go into reception as the car park at the top and in front of the main entrance was absolutely full. So it is either VERY popular at 3pm or have a lot of staff ! Check-in was OK in a nice seated lounge. Everybody – staffwise - with laptops seemingly surgically attached to them !! Room was at the bottom of the area in a large ‘block’ called the Stables. It has another car park and plenty of room (just a couple of hundred metres below the main building). Comfortable room and no problems. Corridor doors which do not slam shut which is good. Reception/restaurant/bar from here is a short easy walk away although quite a few steps (you can walk up/down the small access road). But easy none-the-less. And it is lit at night. So we had no problems at all. As it was only after 3pm and relatively early we went out for a walk into the nearby village and upon return sat in the lounge which is away from the bar and had a drink – or two. We had a £20 card included which allowed use of a wine dispenser (new one to me) BUT wines were £13/£15 per glass. And so with 2 people you could not use the card for the 2 drinks. A really nice waiter came to our aid and topped up the card somehow to allow 2 £13 glasses to be ‘bought’. So that was good service. Lounge service was good-ish (really nice chap) but slow (and I do mean sloooow). Likely because of the ‘distance’ to the bar and perhaps interrupted by other guests along the way who might need help/attention. Although I did go to the bar area to see what the delay was and there was just one barman. At dinner we were greeted and immediately asked if anyone had any allergies etc and one of us stated that she could not eat cheese. All good and so we were taken into the restaurant and seated. Menu nice (it is expensive. 4 slices of bread £12 – yes £3 per slice). Starters all good, crab tart, gambas prawns, scotch egg. Then mains arrived and, oh no, one had lots of cheese on it (when the menu description did not include cheese and the original waiting staff asked and were told that one of us could not eat cheese). So this is bad. Staff are not talking to each other in the restaurant/kitchen. It seems the original enquiry about allergies was just – maybe – box ticking as someone obviously did not take any notice at all. And then that is a real dilemma. It ruins the meal because what do you do ? Wait for an alternative dish to be made and let yours all go cold (or let the kitchen put them under a hot lamp or in an oven which is not ideal for the food)? Or eat yours and then the other diner watches you and then eats theirs on their own. It really is a lose v lose situation. Our diner chose not to have any main at all. Desserts all nice. Although……£17 for a few slices of cheese is more than heavy. And then a 10% service charge added on to add insult to injury. But the diner with no main and almost a cheese accident wasn’t charged for the starter or dessert. So back to the bar and
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