Toots A
ngày 1 tháng 9 năm 2024
We arrived 30 minutes before check in so spoke to a lady behind the bar to explain we were checking in after a long drive so, as we were early, could we get some coffee. When my husband paid for the coffee at the bar (£5.75) the lady asked him if he wanted to add a gratuity which seemed bizarre as we’d been there less than a minute. We were shown to a table in a very loud and busy bar and the coffee was brought over to us. At 3pm my husband went to the bar again to check in, the lady who checked us in was most interested in making sure he signed the disclaimer saying he had read the emergency and fire procedure, which he did. We later discovered this was because the Hotel is unmanned when the pub is closed. We were not given any check out procedure either at this time, via email or later. My husband was shown to our room and given the key. The room itself was very clean and well presented. There was a note from Sara the cleaner asking for feedback in the form of a review and I kept the card hoping to give positive feedback. We looked for information on the wifi code, check, etc but there was none? My husband went down to the bar to try to find out the password but it was very noisy and he came away none the wiser. He tried again later and was given the correct information on accessing the wifi. In the morning we went down for breakfast which was good, no complaints. We returned to our room and my husband went down to enquire about checking out. He was told “that’s it you just leave, the cost of the room will be debited from your card!” He came back up, we finished packing our belonging and we both checked all cupboards and drawer etc including the bathroom to make sure that nothing was left behind. As we didn’t know what to do with the key and the cleaner was upstairs, we had spoken to her previously, we left the key in the door. Went downstairs and said goodbye and thank you on our way out. Imagine how shocked we were to then receive an email from David the Manager, saying that we had left a tap running which was overflowing onto the bathroom floor. He said that whether this was an accident or not we were liable to pay £50 for damages and not following the check out procedure. The photo he attached showed the bathmat on the floor with evidence of water but not flooding. We are very confident we did not leave a tap running and even if that was the case, I should not have been charged for it without my permission. Such a shame as the stay and the food was lovely, however I’m left very disappointed.
Dịch