Valtur Cervinia Cristallo Ski Resort

The hotel, a beautifully renovated former Club Med, boasts a fantastic structure with a stylish, well-thought-out design. Its location is unbeatable, offering direct access to the slopes—when the elevator and carpet function properly (which they usually do, but not always). Rooms are spacious and comfortable, though the noise isolation could be better. However, the hotel's identity feels confused. It’s neither a true all-inclusive family club nor a genuine luxury resort. They market it as a "lifestyle-oriented concept offering a refined and distinctive experience tailored to a sophisticated clientele"—a nice piece of branding, but ultimately missing the mark. While it claims a 5-star rating, the true excellence of a luxury hotel is lacking. It feels like the only 5-star property in its group, and that inexperience shows. There’s also a subtle but noticeable aversion to children. Despite offering family-friendly accommodations, many key facilities are restricted: the gym is only for 16+ (14+ with an adult), the spa is strictly adults-only—even a 14-year-old can't enter with a parent—and the large (but shallow) pool is also off-limits to unaccompanied minors. It’s as if kids are merely tolerated rather than welcomed. Service is another mixed bag. The hotel has a large, friendly staff, but many seem undertrained and unprepared. Food is a major letdown—despite high expectations, it’s canteen-level at best. Breakfast is particularly frustrating, with just two small, slow coffee machines leading to endless queues—something you’d expect in a budget hotel, not a supposed 5-star. Other quirks? The heating runs on a bizarre schedule (4:30–10:30 AM/PM), leaving rooms uncomfortably cold in the afternoons and early mornings. Evening entertainment is erratic—think generic all-inclusive beach resort vibes, both in style and quality. On the plus side, the in-house ski rental and service are well-run and efficient. However, they don’t accept Amex—completely unacceptable for a high-end hotel and frankly ridiculous. Pricing is where things get truly outrageous. The rooms are already charged at top-tier 5-star+ rates, but F&B and services take it to another level: €5 for water, €10 for an Amaro, €170 for a 50-minute massage, €30/day for parking—the list goes on. For the level of quality and service delivered, this is simply not justified. Verdict? A beautifully designed hotel in a prime location, but overpriced and struggling with its identity. If you’re expecting true 5-star luxury, you’ll be disappointed.

Outstanding spa service. A particular shout out for Annalisa and Luisa who were lovely to deal with at the spa reception and super efficient. Otherwise the hotel was decent but not great. The hotel is sprawling but the design of the space is poor. The breakfast was good except there was an inexplicably few coffee machines which meant there were tedious lines to get a hot beverage.

The hotel is very clean. Staff are very friendly. The bar area with fire feels very comfortable and cosy. The boot room so warm. The shuttle service was very efficient and made the whole trip very pleasant.. Food was plentiful and good quality, a lot of choice. Pillows the hotel supplies, we struggled to get comfortable with unfortunately. But other than that the whole experience felt very luxurious.

Large, modern complex in Cervinia. This hotels caters for all needs with two restaurants (buffet, al a carte), a bar/lounge, a cinema/entertainment area, a ski rental, a large heated locker area, a gaming/computer room for kids, a large swimming pool (a little chilly), and a spa area (extra charge). The rooms are large and comfortable and are serviced daily. Our package came with half board. The breakfast buffet was large, but the food rather uninteresting. The dinner buffet was better, with two chefs manning the carving table. Overall the food (breakfast, dinner, the 4:30 pm snacks) didn’t taste of much. Service at the hotel was overall a little slow and sloppy, with a hectic check-in, lines for the reception to check-out, and an unappealing breakfast area with lots of messy/uncleared tables. There just weren’t enough staff in duty for high season. If you are a large group and like the vibe of a large, all-inclusive, rowdy place, you will enjoy it here. If you prefer a quiet holiday, you might find the place a little overwhelming - definitely ask for a room far away from the main lounge by the reception, which plays incredibly loud lounge music in the evenings. Ski rental on site is comfortable, but of course pricy: boots, skis, and helmet cost €125 for a gold package for four days. The staff at the ski rental place are very friendly and helpful. Intermediate/advanced skiers can take the elevator up from the locker area to the “ski carpet”, which transports you to a narrow skiing slope going down near to the main lift (a three minute walk from there). There is also a ski shuttle downtown if you want to start the skiing day more calmly. The slopes are fine. The best intermediate/advanced skiing is done in Zermatt, and the lift system there is much better (although the prices for everything in Zermatt are much higher than in Cervinia). The lift system in Cervina is slow. It takes close to an hour to get from the hotel carpet to the top of the terrain (Testia Grigia, pass to Switzerland, by Refugio Guide del Cervino). If you go across to Zermatt more than once, the most economical option is to buy the extended lift pass for both areas. The hotel only gets three stars from us, because even though the room was very nice, the service didn’t match the (considerable) price paid for the stay.

Beware of this hotel - more than two weeks after our trip and still not received the deposit they take off your card at check in. We booked our ski holiday through Crystal - we've emailed both Crystal and the hotel chasing our deposit and still nothing. Really poor customer service!

Our stay at this hotel was poor. The quality of the service is very poor and the facilities are not great. We complained about several issues throughout our stay and we consistently felt gaslit and dismissed. We would not recommend this hotel to a friend and would not stay again. We don’t usually review hotels here and have never had to complain about a hotel while we were staying somewhere: but this was an exception.