Khách Sạn Có Phục Vụ Bữa Sáng Tại Sán Đầu

Cleanliness and services are excellent. There are free coffee and water provided at the lobby The location is a little bit far from the scenic area but there are restaurants and a mall found in the nearby Comfortable and quiet to stay at here. Good hotel

Very good location with food street around. Get to be near the market to experience the local

Stayed 5 days at Sheraton Shantou. The breakfast had good variety and the rooms were clean with a nice ambience. Overall, the stay was comfortable. However, service standards need improvement for a 5-star hotel. Firstly, management may want to place greater emphasis on a ”customer first” mindset among staff. On several occasions, staff did not greet guests in the lobby or in the lift. At times, staff would exit the lift before guests without holding the door. While these may seem like small gestures, they significantly impact the overall guests experience, especially at a hotel of this standard. Secondly, the WiFi connection for international mobile phones was very poor. The connection was unstable and slow, which was inconvenient.

Exceptional Stay – Truly Felt at Home From the moment I arrived, I was impressed by the warm and professional welcome from the front desk team. Every staff member I encountered – from reception to housekeeping – went above and beyond to ensure my stay was comfortable and enjoyable. Their friendliness, efficiency, and genuine hospitality really made me feel valued as a guest. They also help to receive my taobao delivery of parcels. Well down for all staff. The hotel’s room & lobby cleanliness is well-maintained. My room felt fresh, tidy, and inviting, with thoughtful touches that showed the care and attention put into daily upkeep. The housekeeping team did an amazing job, and I truly appreciated their promptness and consistency throughout my stay. The location is also a major highlight – conveniently situated near key attractions located in shantou old city , dining options, yet peaceful enough for a restful night’s sleep. It made exploring the area effortless, and I could easily return to the hotel for a quick rest before heading out again. The amenities exceeded my expectations. The facilities were modern, well-equipped, and thoughtfully designed to cater to both leisure and big group of families. From the helpful lounge areas to the private VIP big room facilities, and in-room conveniences, everything was in place to make my stay both enjoyable and productive. Overall, my experience here was nothing short of excellent. It’s rare to find a place that delivers consistently on all fronts – cleanliness, service, location, and amenities – but this hotel truly does. A heartfelt thank you to the entire team for their dedication and kindness. I would not hesitate to recommend this hotel to anyone visiting the area, and I look forward to returning in the future.

I was very impressed by this hotel albeit just outside the main area of the town, a slow walk of 2 kilometres. The reception was very efficient in checking us in and allocate our room on the 10th floor. The room was large by the standards we were accustomed to in the West, whilst the bed was just right and very comfortable. The costs of our 2 night stay was incrediblely cheap with breakfast by any standard albeit Chaoyang isn't a 1st line city. The service we got was second to none, especially the night front desk lady - Suki Li and the day front desk young man - Alan Cheng. They bent over backward to help especially with my limited putonghua by conversing in Cantonese instead. They helped with taxi bookings when I could not because of I didn't have a local mobile number plus trying to use the automated vending machine which was QR coded as per norm in China. Breakfast was a mixture of oriental and western food. I was glad that the hotel has decent English breakfast tea unlike many others that we had stayed in, in additonal, the self service coffee machine can produce a decent coffee that satisfied the wife ( 2 shots of expresso plus 1 flat white or 1 Americano). The only complaint I have was that there is no milk power or fresh milk available in the room for making tea or coffee, it's one issue that the hotel management should consider in the near future. Overall, the hotel was cleaned and modern. I have no hesitation in recommend it.

Amazing service by the very friendly staff. DIY workshop for traditional ChaoShan “dumpling” 红桃粿 was an amazing experience as well. The room was tidy and clean, with the cleaning staff taking extra good care of us. The only bad thing I can complain about is the TV’s inability to support Airplay, but nonetheless the room and hotel in general was superb. Additionally the location of the hotel is great, quiet at night as it is close to a residential area, but only 200-300 meters from restaurants and whatnot. Would totally recommend families and couples to stay here. Anyways thanks to the staff.