Premier Inn Bournemouth Westbourne Hotel

Food was fantastic and saff very friendly and helpful.

Stayed at this hotel on many previous occasions and had really positive experiences. Unfortunately this time it was not so good. Cleanliness of the bathroom was not the best. Mould around the tiles, thick dirty scum around the overflow of bath plug and build up of dirt in the corner by the loo roll holder. The food was absolutely diabolical, the saving grace being that we didn't book it in advance as we normally do for the duration of our stay, so only had the one meal. We were told when we complained that they knew they had issues, as previous kitchen staff were sacked and new person was not up to speed? Staff are very good and work really hard, so it was a shame that we found ourselves in this situation.

Toilet didn’t flush properly. The shower curtain was gruppy and the rail was falling out the wall. The decor and furnishings were tired

Very friendly staff, lovely room and very clean and tidy food was so nice plenty there and lovely coffee and tea

No problem with the hotel but very limited on parking ,, at reception there is a map with parking suggestions and on street parking is one . Beware this area isn't the best as we found out the next day when our car had been broken into and our holiday luggage taken . Crime in the area is starting to become an issue we found out after talking to local residents

Good hotel, well positioned. Parking is limited, but fairly priced. The only issue we had was misinformation about needing to book an evening meal

Was a bad experience from the get go with 2 children getting there for 3pm check in the room was no ready till 4.30pm with 2 tired children. The bedroom light was not working, toilet was blocked, shower gel bottle broken, crumbs on the floor upon entry with a a toddler extremely dangerous bathroom smelt very bad for entire stay from entry.

Rooms were clean, but very dated. Need modernising. Might put some people off, we didn't mind. Staff were great, really friendly, usual issue though of not enough staff provided by the hotel. Some queue times. Breakfast was a disaster, kitchen issues meant it took us over an hour and a half to have breakfast. Hallyways smelt off, not sure what of. At one point one smelt of sewage, not ours luckily. Price was reasonable for the location. For us it was just a bed/base for the night and to get changed etc.

Regards the room itself , the air condition (which we didn’t use) was making a dripping/ gurgling noise all night long , keeping us awake. Then next door was so noisy due to the walls being so thin! On top of this, breakfast was the worse breakfast I’ve ever had at a premier inn. Eggs cold , bacon cold and the tomato looked sad! Then the coffee machine wasn’t working so we all had to walk into the other room to get coffee. All in all a poor experience and as a football team we have agreed to Consider using a different hotel company going forward.