Hotel Edelweiss

Having read some of the bad reviews, I notice they are not mostly outdated. I came back from the hotel on Sunday 15th Jan 23. The hotel is one of the original hotels in Borovets, it has a lot of character and yes, it is old. However, it very clean and the cleaners are cleaning all day. My room was hot, maybe a little warm at times and the bathroom was spotless and modern. The shower was hot every time, morning or evening. I have stayed in many hotels where the shower rarely gets hot in ‘peak’ times. The bed was comfortable and the room had a TV. Towels were replaced daily. I was nowhere near the lobby and had full signal WiFI that run, my phone, IPad and Laptop with ease, even streaming BBC iPlayer. I had my Chromecast plugged into the TV and streamed with very little problems. Food was outstanding, a big choice of buffet all you can eat. Breakfast was always traditional but always a full set of pastries and sweets! Evening meal was very tasty, hot and 2 daily soups. I ate there in a T Shirt as they hall was always warm with outside temperatures of -5c. Staff were very helpful, chatty, friendly and efficient and did anything that I asked. Buy you bottle water from the bar before you go out for the day it is much cheaper than up town. Location is about 10-15 mins walk (depending on conditions and speed of walking) and it is uphill. I found this useful as it got my leg muscles working before hitting the slopes. If it is cold enough, you walk past the frozen waterfall! Would I go back there again? Yes. The cost of a half board versus a hotel near the resort was hundreds of pounds cheaper and bar drinks were much cheaper. Just awaiting flight prices to be announced and I will be booking again.

We came back from our ski holiday two days ago. The hotel was lovely, friendly staff, great food and service. The reviews we have read about the hotel were pretty bad but had nothing to do with what we saw. We highly recommend this place. Thank you chef Shtery!

Great little hotel on the edge of Borovets only 10 min walk to main town and slopes. Hotel offer free shuttle if needed. Rooms are small and basic but that's Bulgaria they are clean and have good facilities. Heating could do with being turned down a bit but we just opened the window. Great restaurant nice breakfasts but we didn't eat on an evening as so many great places to eat in the town all cheap and friendly. Hotel offers ski storage if required. Bar and pool table with some arcade games for the kids. Staff are very friendly helpful overall and great little hotel. Would stay again.

Review Overall: - English is an enigma for the staff at Edelweiss Hotel, other than the manager and Nicola from the restaurant (very polite and friendly guy) NO ONE knows any english, so it’s very hard to understand anyone or be understood, not to mention having a conversation. From my knowledge, in order to be accredited as a 3star hotel, more than 50% of staff has to speak english. This is not the case at Edelweiss Hotel - They were constantly threatning to call the police when you’re in an argument with them, instead of trying to solve the issue, they just turn around and leave - On check in: no actual useful information given regarding the hotel’s wanna be services that they have available such as the pool table, the shuttle (pick up/drop off points and timetable) or the sauna. The only thing they said was: “this no possible”. We encountered issues with the luggage room and with the shuttle to the gondola, which although suposedly available, upon our arrival, it was NOT. In the end the receptionist called 2 taxis which we had to pay… on our way back, we had issues finding the shuttle bus as we were not provided with the right logistic information. When we called the reception to ask for help, instead of trying to guide us, they hang up the phone, didn’t pick it up when we rang again, did not explain properly where the meeting point was and have been ignoring us saying that the driver is there and then contradicting themselves saying that the driver should come in 5, 10 and then 15 minutes. We ended up waiting for 1 hour. - On check out: they started shouting at us when we were leaving our suitcases at the cars, thinking we would just be leaving without paying the additional things (water, pool table) we had during our stay. I mean, really?!?. Also, they told us other guests complained about us, however this is a lie for 2 reasons: 1. The hotel staff doesn’t understand English so it would have been impossible for them to understand the guests and 2. The majority of the guests were romanian, and they actually cheered us when we were arguing with the hotel staff, saying they’ve also been treated poorly and they were happy someone was actually taking attitude. Rooms: - There are water pipes in the rooms that have a constant noise, it was very loud and uncomfortable to have a non-stop noise right next to your bed, in your head and ear at all times - Very old fashioned furniture, dirty shower cabin curtains - Thin walls, you can hear everyone everywhere around you - In the bathrooms, there is EITHER cold or hot water, there’s no in between, and the hot water is white for some reason. Moreover, the smell in the bathrooms is gross and makes you sick and the light is flickering and almost explodes everytime one turns on the bathroom light - Very poor room service: they have no hospitality knowledge or skills, they do not change the towels, they just fold them which is neither hygienic nor proper. They knock ******ally on the doors when they come s

overall it was a good stay. Hotel is a bit aged, but fully functional and absolutely fine. We had two rooms for a week in early February and will probably come back again. There are signs of wear and tear arround but it can be seen that owners are trying to be on top of it. Age of hotel is evident inside and out, but it is not bad or teribble for a 3* place. In general, hotel is clean but carpets are aged and could do with a deep clean ( it is understandable that replacement would be at huge cost). Bathrooms are clean and fully functional. There are new double glazed tilt and turn windows , central heating works fine and rooms have been warm. Beds are acceptable. Room service was running daily, (vacuuming around, beds made, towels and loo roll replaced) Staff was pleasant and helpfull Buffet breakfast was plentyfull and tasty We needed transport back to airport and staff on reception have been very helpfull and organised it all promptly. There have not been any surprise charges at the end of our stay Considering the cost of our stay and the fact that hotel is a 3* , all is great

Just returned from a lovely stay at Edelweiss after staying here with 2 friends. Can't complain at all really, food was lovely, staff pleasant, rooms were clean and tidy (only thing our bathroom did have quite a bad drain smell!) and free shuttle buses to the town/slopes. With the shuttle bus, there is a sign up sheet on the reception dusk which is useful to know as only 8 people per time slot. But walking to the town is only 10 minutes! Would happily return and stay again. If you need a hairdryer, make sure to pack one as none in the bathrooms or on site.

Our room smelled since the moment we got there and the staff wouldn’t do anything about it. Our toilet was also broken.

As others mention, the property itself could do with some renovation which means it doesn't feel perfectly clean and modern. However, the staff are very friendly and the stay was half-board with an excellent variety of food options (including most Bulgarian classics based on our internet searches) and a I think something for everyone. Their dessert chef(s) is amazing and produces really top quality dishes. It is within a 15 minute walking distance of the ski slopes, or alternatively they have limited shuttles to the slopes (8am, 8.15am, 9am, 9.15am) returning at similar times around 4pm. We would definitely go back here

We really enjoyed our stay. The decor might be a bit dated, but the staff were super friendly and helpful. The buffet was really varied and rather delicious. Our room was rather hot (had to open the window at night) but definitely pleasant given it was freezing cold outside. There was a free shuttle bus to the ski lifts (probs about 8-9 min) but it we also chose to walk on a few occasions, which only took us about 15 min. Overall, we're really happy with our stay - it was great value for the price and we would definitely come back.