Tài Khoản Khách
17 tháng ba, 2024
1. The machine outside the door to swipe the hotel key was not functional --- and this was apparently known to the staff, but no sign was put outside. 2. The call button on the same machine was also not functioning. We tried MULTIPLE TIMES. Again, no sign put outside of this malfunction. 3. I called the number indicated, the line was ringing but then eventually rerouted to a gentelman. After verifying that I am indeed a checked in guest to the hotel, i was transferred to the front desk, where it was later on picked up by somebody else saying his colleague was on the phone and will attend to us shortly. We stood outside in the cold for 30 MINUTES and still NO ONE had appeared to be in the front desk, although it should be manned at all times espeically when the malfucntion of the machine is known!! 4. We found the BACK DOOR WAS OPEN !! and was able to make our way in the hotel. Looking in the room behind the front desk there was one person JUST SITTING THERE. He claims he never recieved a call and claims he did not hear us knocking and banging at the front. 5. We informed him that the machine was not functioning, which he confirmed he already was aware of. We informed him that the bell was not functioing and he had little to no concern on this matter. We informed him of the calls, and he denied ever receving or hearing any calls come through.
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