Tài Khoản Khách
ngày 27 tháng 4 năm 2024
The KYAH looks so lovely on the internet and upon arrival in the public spaces as well as at first glimpse in the room. However, once you look more in detail as you stay in the room and would like to have a good time relaxing and enjoying the Blue Mountains, you will discover, it is not worth the price. Design ist nice and fancy, however the bathrooms will need some refurbishment soon. Nonetheless, I have never seen so much mould in the room itself. This is very dangerous, especially when you not just for one night and are with your whole family including Infant. I have never seen so wet windows after just sleeping which explains the mould. In addition, after having a shower the whole bathrooms hast hundreds of drops from the very low ceiling. While adressing these problems to staff, no real interest in solving the problems were shown. While the remote control was not working, this was solved quickly by replacing batteries. Breakfast was very disappointing. E.g. toast was empty and it was said, there is none anymore available. However, while having a glimpse to the kitchen, there was a full package of toast handled by one of the kitchen staff, but not for the tiny buffet. Dinner at BLAQ was tasty and staff very nice. The rest ist design and in my personal opinion very disappointing and way too expensive "hospitality". Better going elsewhere next time.
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