Saint Pauls House

Our favourite Boutique hotel in a great location. The bar and restaurant is very attractive. Though we didn’t dine here this time the food is very good value too.

The hotel is on St Paul’s Square. Parking around the square is free on Sundays. The entrance is worthy of a selfie and a post on Instagram. Reception is in the left corner of the lobby as you enter and the desk staff are very helpful and informative. Rooms are small but very clean. The minibar was “free”. Lifts out of order.

Very friendly staff and room adequate for what we needed. Sink in bathroom very small and difficult to get to.

Hotel was lovely and staff great only downside was that I booked breakfast for one as one of us had to leave early however I was charged for two breakfast which I didn’t realise til I received my receipt later on

Looked great on the photos. Other than the Bar area and downstairs - rest of the hotel was budget class. In addition the lift was out of order, the heating didn’t work and my colleagues and I all suffered the same on a night when it was -2/3 degrees. Coffee machine didn’t work - so all in all a poor experience. The positive - free parking outside until 8am and 2 small bottles of Prosecco and Orange Juice as complimentary.

Busy attractive bar area. Lift not working, no coffee machine in room expensive client parking

The bathroom and shower were completely full of black mould. I would not stay here even if you paid me! Don’t waste you money on a fake 4* hotel

Excellent service across the property. Staff were very helpful. Slightly noisy if you have rooms at the front of the hotel.

Do not book this hotel at the weekend unless you enjoy trying to sleep above what sounds like a nightclub till 1am. No warnings when booking or checking in about potential noise. It literally sounded like the music was playing in our room on the 1st floor. At 1230am I went downstairs to talk to reception, to find the music blaring out, with no more than 7 people on the entire establishment. The receptionist called the duty manager over. Shockingly his first response wasn’t any sort of apology, it was ‘ you are aware we are a live venue at the weekends?’!!! I was not aware and was extremely disappointed as he tried to argue the point further. He refused to turn the very loud music down, even though the bar was almost empty. He finally apologised after discussing the issue for well over 5 minutes. We cancelled our second (Saturday) night as we couldn’t face another night of booming music coming through the floor of our room. The room was also not up to the standard we have experienced when we have stayed there previously. A LOT of black mould in the shower area, only one dressing gown for a room booked for two people. The manager gave us a discount for the night we stayed and a free breakfast the next morning, but it didn’t make up for the lack of sleep. Also as we had to find an alternate hotel for our second night stay, we paid through the nose for a different hotel as we booked on the day, so we were tired, annoyed, and out of pocket. We are extremely disappointed.