Tài Khoản Khách
8 tháng một, 2023
This resort doesn't deserve 3* .I will give fair explanation why I said so . We booked super suite from their website ,which cost us nearly 8k. We thought it will be a luxurious suite. one of their employees called us to confirm our booking then we came to know it's actually for 7 person accomodation suite ,so we asked him to check if normal room is there we can shift to that, if needed we will stay 2 day's to match the price..but we got no reply after multiple follow ups with him.atlast we decided to go there and talk to them directly. When we went there asked for the same ,they refused to help us with different room.we didn't go ahead and argue with them thinking it's ok as it's a super suite it will be good ,will have more space and service will be good ,let's take it. But..... When we had seen the room ,it was heart break 💔.I will post the video as well for better understanding.rooms are not maintained atall.4 beds in a small room with little space to walk around not a proper wordrobe is there ..for females to get ready ,you have to use washroom that's also very tight in space. Bath rooms are not cleaned properly.stain in all over the places,mosses, dust every where. Locks were broken,they had to fix after we checked in. Router not working.so no wifi. Now service ...half of the menu item they don't have ,if you are asking a mere paneer tikka that also they are not able to provide.In lunch they took advance booking stating that ,we will not get food if we don't order prior. They failed to provide a simple idly in break fast ,we had order breakfast 7.15 am,we got it 9.45 am. The quality of food is average.The cost is not that much although. Also it doesn't qualify as a resort as the total area is very less ,they have nothing except a pool ,there is no space to roam around atleast.Dinning area is open ,so in cold nights it's impossible for you to have dinner over there in open should have a closed place or resturant for guests who are not comfortable eating in room. Outside of the resort maintained properly as the space is very less to be not maintained 😂 Location.. it's in ruppur which is quite far of you don't have own car.8 km from Sonajhuri hat now you can calculate other place. I have been to shantiniketan ***y time almost every winter I go there to enjoy rustic food,vibe but I couldn't stay 1 more day this year,My personal experience is very bad this time. So I will not recommend anyone to go over there . Rather than this choose any BNB ,atleast sanitation and hygiene, cleanliness will be maintained
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