Christine
15 tháng một, 2024
One of the rooms had a terrible toilet issue when we arrived. We promptly notified management. They sent someone to change the flapper, which was useless since it was a drainage issue. Issue persisted. After no less than 3 maintenance visits (where they would not leave the plunger for us to use) throughout the day, we requested another room and was told no because we booked through Orbitz (after also being told that none of the rooms would count on our Ceaser points cards). The issue persisted throughout the entire stay with urine and feces backing up into the toilet, upon complaining again, the host reluctantly removed the "resort fee" and said that was the extent of what could be done.
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