Tài Khoản Khách
26 tháng bảy, 2023
I cannot believe how people are amazed by the places where it’s only decor and showing up. Decor for outsiders is one thing but best you improve the quality of the service and the rooms. When we arrived no one welcomed us (only the guard at the entry. I am reminding, you at first, it’s supposed to be a 4 stars hotel). Check in is all about money (paid already online) and check out is inexistant. The main house has 12 rooms but not for the guests The guest (the one who desserve all attention for a 4 stars hotel) are in the white old and unequipped one. The room are not only basic but uncomfortable (bed too soft, like butter, and not good for sleeping… are you ready for a back pain ? So be prepared…). Smelly like hospital but white hair everywhere. Even the staff are bored. Bar’s employee is clearly pissed off of his job (better he find another job). Food here is not good and too expensive for what you get, and the service here is, apparently a strange and unknown word for this hotel. Heritage doesn’t mean old and cheap furniture from only few years ago but antique fourniture heritage from an old past. The room are so cheap equipped with no amenities (only small shampoo). No documents to help us. Who to call, prices of the food, the services for breakfast, lunch or dinner… Nothing… This is not a 4 stars hotel but a backpacker one. Cheating !!! The last night was a terrible one with no electricity, no one to explain us or say sorry for the disagreement (I remind you is a 4 stars hotel again). No water… no shower, no toilet… nothing !!! No service. I will never recommend this s…t for anyone and certainly not for business (or you going to loose all contracts and investors) .
Dịch