Hampton Inn by Hilton Big Bear Lake

First room assigned had not been cleaned from prior guest, back down to desk to be assigned new room. Hot tub was green, jets not working

This new hotel is beautiful and is located very close to the slopes. The rooms were nice, the beds were comfortable and the towels were great. The common spaces, the lobby and breakfast area were lovely. The outdoor area with outdoor fireplaces were beautiful. The pool was closed during our stay. The staff were very accommodating. They serve all day coffee drinks, etc from a machine in the lobby. In the evenings, they offer movie nights off the lobby with snacks. The buffet breakfast area was large and offered a huge selection. What I did not like so much was the road noise but it did subside for the most part later into the evening. Also, I did not like being charged for parking since the area was not enclosed. And in breakfast area there were a few people taking loud conference calls in the middle of room making for a not so pleasant dining experience. They may have been consultants associated with the hotel so this behavior should stop once the hotel gets underway. Specifying a room away from the main road, I would stay here again on future ski trips to the Big Bear area. .

It is a brand new hotel but overpriced for the amenities. Pools & Spa didn’t work. Manager was so nice and had special every night. She gave kids S'mores, popcorn and candy.

Read out a few and the buffet no drinking water available shortstaffed

It’s a new building. Everything is new and clean!

Everything great