Navigator43263414359
ngày 27 tháng 8 năm 2024
The stay was nice they decorated the room nicely but after the cake cutting the front office staff was like hungry to have the cake I didn't like this kind of behavior. Then we faced a disturbance in the room due to the work going on above the room .. The Sales person was very polite and cooperative he shifted and updated our room which was much better and good... we asked the call boy to check the room and place our all luggage in the updated room but our some things were left in the old room next day when asked to check then they found it & returned .. this shows how attentive the person is! I also took Head Spa Therapy, which was not satisfying and relaxing and not worth it. The major issue I faced on the checkout day after checkout I asked to keep my luggage in their luggage room for some time as my Train was delayed but as I returned hotel I saw my luggage was kept at the entrance, not in the luggage room. Also, I requested water in reception but there was no response after checkout there is not a good service. All over I could say the management should look into such staff behavior, hospitality, spa staff it could be much better.
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