Tài Khoản Khách
29 tháng năm, 2024
As a frequent traveler, I was excited to stay at this hotel given its brand new status. However, my experience was far from satisfactory. The staff seemed poorly trained, resulting in long delays for room service and a lack of basic amenities such as towel hooks. Upon check-in, I encountered issues with both the first and second rooms assigned to me. The first room had a malfunctioning AC, which the staff struggled to address, and the second room had a non-functional remote control and unwelcome insect guests. Additionally, the shower and bedroom partition glass were leaky, causing inconvenience during my stay. The restaurant service was equally disappointing, with long wait times and communication barriers hindering the experience. To make matters worse, housekeeping entered my room without permission while I was away, demonstrating a lack of professionalism. While the property itself has potential, it urgently requires better management and attention to detail. Until these improvements are made, I cannot recommend this hotel to fellow travelers.
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