Tru by Hilton Richmond

This hotel is GREAT. I'm not sure why the previous reviewer had such a problem. Our room was READY ON TIME, IMMACULATE, COMFORTABLE, and QUIET. We are both pretty picky actually and can't find anything negative about the hotel nor our stay. Free breakfast, outside patio, pool table, indoor pool, workout room. Everything worked and there was even a mini fridge in the room. We loved having the bathroom sink actually INSIDE the bathroom. I would stay here over and over again. I'm actually looking for all of the Tru brand Hiltons every time I travel from now on.

We arrived late evening for check in the weekend before July 4th and management raised prices to over 60 dollars per room. Since we were traveling with a child, we decided to stay the night as we were extremely tired. The room had cobwebs all over the bed and corners. That room wasn’t cleaned in ages. We couldn’t shift to “new” room in night with a child. I had to get more sheets and pillows to put over dirty bed sheets. The bed was too soft and the pillows were uncomfortable and caused your neck to just dig in with no support. We will never recommend this hotel to anyone.

The hotel is new and modern in decor. Our room didn’t have a fridge that worked. We asked for a new one and they were not able to accommodate us. The rooms are best suited to a single traveller. We had a king bed and a kitty, and it felt small. It would be uncomfortable for a family for four. The gym is great, with a Peleton bike, elliptical, and two treadmills, plus free weights. The best feature is the location, with plenty of stores and restaurants just a few blocks away.

Richmond best place, breakfast is amazing pancakes machine is the best thing ever. Great staff clean room and get place to relax big TV. Near to Lexington and right off the interstate. Texas Roadhouse is nearby that gas amazing food.

First the good. The mattress was comfortable. The room appeared clean. However, as soon as we opened the door the smell of some sort of cleaner was overpowering! We thought the air conditioner would filter it out....it did not. Not sure why the odor was so strong. Were they trying to cover up some pet smell or something else, It was late and they had no other room so we put up with it. The scent was still there when we left at 7 a.m. While the shower looked newish it was most slippery......not sure why the planners didn't have safety in mind. The room is small, probably OK for one night but not for much longer, There was good lighting except over the bed, not individual controls for each side. No timer on the TV. Station guide lacking. You can see how the corners were cut on this new Hilton Brand. We would not stay here again . Also, front desk staff not warm or welcoming.

It is hard to describe how poorly put together this hotel is. I doubt the entire Tru brand is like this, but this one is a complete dud. The room is pretty bare - but with the rate being mid 100s, I understood that. Then it got worse. The bed is rock hard and furniture in the room a level below Ikea. It was already creaking and showing wear. The WiFi didn't work well for us, we ended up using our phones. But the worst part is the bathroom. Covered with spots of black mold all over the shower area. Ceiling, floor, walls with mold. Cracks in the shower itself and water leaking whenever it was on. Unfit for people to be there. See my pictures. It is truly hard to believe.

Traveling home from Hilton Head and needed a place to sleep. Cheapest price compared to Holiday Inn Express and Hampton Inn (where we normally stay). Clean room for the most part…always find a stray hair in the shower and dust in the corners no matter where we stay lol More modern deco, which was fine with us. You can tell the building and rooms put together quickly and not much attention paid to detail, but it was fine for now! Bed comfortable. We didn’t eat much for breakfast bc we were having brunch a few hours later, but staff busy cleaning up and wiping down tables…which was nice to see :) Only complaint was curb getting in and out of parking lot was rough! Need to smooth it down so not so hard on the vehicles. I would stay here again.

We stayed for a couple nights while in town watching a college golf tournament at University Club. This is listed as a low budget Hilton property but it is super clean and bright and the employees are so nice and helpful. The price was excellent and the free breakfast was one of the better ones we have had at this type of hotel.

Let me start by saying this hotel was CLEAN! So many of these poor reviews have to do with cleanliness, but that is not the case here. The was my second visit to a Tru hotel in the past month. First experience was very good, this one not so much. The room was not well decorated. The finishes were spartan. The workmanship was poor - wallpaper peeling - tile broken. Just looked like it had been thrown together. The cherry on top…the toilet roll was so far away from the toilet that you could not reach the paper and still make contact with the seat! Whoever designed this and thought this was acceptable should have their head examined. This was my wife’s first experience with this brand and she is certain it will be her last.