Hotel Servigroup Venus

Rooms are a little dated but You get a free safe in the rooms, saves you messing about with leaving a deposit at reception which most hotels do. You have to keep your door pass with you at all times because you won’t be able to use the lift or access the pool area. we was on the second floor so we didn’t need to use the lift. The breakfast was really nice, the evening meals was themed nights but there was something for everyone Always sunbeds available. We was lucky enough to get a pool view that we didn’t ask for so that was a bonus. Close to the strip and beach. Would recommend.

Hotel staff were friendly, helpful and polite and room service was great. WiFi was a complete waste of time for the entire week, was either down or searching continuously, not good if you rely on this. Rooms clean, but a little snug. Shower nice and powerful but water temperature could be up and down. All guests offered a New Years Eve gala meal free of charge, irrespective of what board, nice touch. Pool area clean and tidy and plenty of comfortable seating around the Hotel. Breakfast is plentiful and plenty of choice.

This hotel is ideally located just a few minutes walk to the hustle and bustle of the Benidorm strip but far enough away that we didn't hear any noise during our stay. The room had twin beds a dressing table, wall mounted tv with English channels and ample wardrobe space. We had a balcony overlooking the pool which had a table and two chairs on it. Although we didn't get to use the swimming pool due to the weather we had a great view of it from our balcony and the area was cleaned every morning and evening. The bathroom was well equipped with shower gel, shampoo and toilet rolls. The shower had plenty of hot water although sometimes you got a blast of cold before it went hot again. We read some of the reviews of this hotel before we went and have to agree that a frosted glass door to the bathroom is not ideal especially if you get up during the night as the light shines right through it. The food here was amazing the breakfast buffet catered for every taste from cold meats and cheese to an English breakfast, my advice would be to walk around first as we missed the back bacon for the first two days as it was on the counter where the chef was preparing the eggs. Lunch had a selection of hot and cold food including soup, stews, salads, fruit and more. The evening meals were even better, there is a menu outside the restaurant each morning telling you what the food will be that day they have themed nights with a choice of menus. The staff at this hotel work extremely hard our room was cleaned every day and the sheets and towels changed twice even though we were only staying for a week, the restaurant staff collect plates and clean tables so you never have to wait for a place when you go in. If we had any niggles with this hotel it would be that hot drinks were only served at breakfast and as there is no kettle in the room the only place to get a tea or coffee after lunch or evening meal is to go to the bar and buy one. The hotel uses a key card system to access the floors and some of the lifts, there is a small shop in reception which sells souvenirs and some of them were very cheap. We would definitely stay here again .