Empark Grand Hotel Beijing

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Empark Grand Hotel Beijing

No.69 Banjing Road, Haidian District, Beijing, 100097, ChinaXem thông tin khách sạn
Empark Grand Hotel Beijing
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Đánh giá của khách

4.8/5
Xuất Sắc
5854 đánh giá
Đánh giá đã xác thực
Vị trí4.8
Trang thiết bị4.8
Dịch vụ4.8
Vệ sinh4.8
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Đánh giá có ảnh/video(2494)
Nhân viên quầy lễ tân thân thiện(389)
Đã được trang trí tốt(223)
Bữa sáng ngon(213)
Tuyệt vời khi đi công tác(167)
Sang trọng(58)
Nhà hàng tuyệt vời(42)
Đánh giá tiêu cực(80)
Khangai
Phòng Deluxe 3 khách cho gia đình
Lưu trú vào thg 12, 2024
Gia đình
17 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 24 thg 1, 2025
Room was clean, amenities were modern and not outdated. Breakfast was excellent. Would like to thank 小紫 and 小关 for their kind services. Thank you
Dịch
Phản Hồi Từ Khách Sạn: Dear guests,We are very happy to receive your positive feedback! Thank you so much for choosing our hotel and taking the time to share your wonderful experience with us.We are glad you found the room clean, the facilities modern and the breakfast delicious. It has always been our goal to provide comfort and high-quality accommodation for every guest.Your praise for the kid and the little guan has been passed on to them. They are honored to receive your compliments, which will surely encourage them to continue their great work.We sincerely hope to welcome you back in the near future. If there's anything we can do to make your next stay even more enjoyable, please feel free to let us know.
Tài Khoản Khách
Suite Grand Deluxe Gia Đình
Lưu trú vào thg 5, 2024
Gia đình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 6 thg 7, 2024
Traveling with 2 kids, we were looking for a high quality stay that gives us a peace of mind. The suite is like new and clean. In-unit washer is super convenient. And we are very pleased with the all the staff and service. Special thanks to 小关 at guest relationship.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, thank you for staying at Empark Grand Hotel Beijing! We are very happy to see your recognition of colleagues, we believe that no matter how much advertising, it is not as good as everyone's word of mouth, we cherish every 5-star praise, pay more attention to the personal feelings of each guest, "serve with affection, work hard" is the corporate philosophy that Empark Grand Hotel has been inheriting, we will always be by your side, pay attention to your feelings, we make up for it in time, leave the dissatisfaction to us to resolve and improve, we expect to leave you with a comfortable, beautiful experience and our sincerity, looking forward to your next visit, Have a great day!
Jiahong
Phòng Grand Deluxe King
Lưu trú vào thg 4, 2024
Người đi công tác
1 đánh giá
2.7/5
Đăng tải vào 8 thg 5, 2024
The noise is too loud, there is always a sound like a compressor running, a very deep noise that makes it difficult to sleep, changed three rooms and could not avoid it, highly do not recommend this hotel. Also in the three rooms that have changed, the air conditioning I could not run as I wanted, the temperature was not at all up to the setting, b for example 22 degrees Celsius, it was always higher than 27 degrees
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate you bringing these issues to our attention, as it allows us to address them and continually improve the experience for all our guests.Please accept our sincere apologies for the inconvenience caused by the noise and temperature control problems you encountered during your stay. We strive to provide a peaceful and comfortable environment for all our guests, and it is regrettable that we fell short in this regard.We have thoroughly investigated the matter and identified the source of the noise as a malfunctioning compressor in the HVAC system. Our engineering team has already taken immediate action to rectify the issue and ensure the proper functioning of the equipment. We have also reviewed the temperature control settings in the rooms you occupied and will be making the necessary adjustments to ensure they are operating as intended.We understand the importance of a good night's sleep, and we are committed to doing everything in our power to address these concerns. Please be assured that we take all guest feedback very seriously and are dedicated to providing a superior level of service and accommodations.We hope you will give us another opportunity to host you and restore your faith in our hotel. If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know. We value your business and look forward to welcoming you back soon.Sincerely,
Tài Khoản Khách
Phòng Deluxe 2 giường
Lưu trú vào thg 10, 2024
Du lịch cùng bạn bè
1 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 14 thg 11, 2024
Excellent concierge service, all the information i request is being follow up.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, thank you very much for your excellent review and the high praise for our concierge service! We are thrilled to know that our concierge team has been able to meet your needs and provide you with the information you requested in a timely and efficient manner. Our concierge team strives to offer personalized and attentive service to every guest, ensuring that your stay is as comfortable and enjoyable as possible. Your feedback is invaluable and serves as a great motivation for us to continue improving and exceeding your expectations. Thank you once again for your kind words and wish you all the best!
Mamta
Phòng Deluxe ba giường
Lưu trú vào thg 5, 2024
Gia đình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 7 thg 7, 2024
Very impressed by the standards. It matched the specs given on the website. Staff is friendly. Excellent location and buffet breakfast. Overall really satisfied.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, thank you for staying at Empark Grand Hotel Beijing! We are very happy to see your recognition of colleagues, we believe that no matter how much advertising, it is not as good as everyone's word of mouth, we cherish every 5-star praise, pay more attention to the personal feelings of each guest, "serve with affection, work hard" is the corporate philosophy that Empark Grand Hotel has been inheriting, we will always be by your side, pay attention to your feelings, we make up for it in time, leave the dissatisfaction to us to resolve and improve, we expect to leave you with a comfortable, beautiful experience and our sincerity, looking forward to your next visit, Have a great day!
Mbonya Nkondo
Phòng Giường Queen Hạng Sang
Lưu trú vào thg 4, 2024
Một mình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 3 thg 5, 2024
Thank you for the five-star experience. I specifically want to thank Joseph (a member of the concierge) for his excellent service.
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for your stay and appreciation! We are glad that we can bring you a wonderful time during your trip, and with your support and love, our hotel has achieved 96.6% NPS consumer satisfaction! We believe that there are friends like you, your praise is the driving force for us to continue to improve, but also our young service team is the happiest moment, we always believe that a good reputation must be recommended from the guest satisfaction, we will do a good job in every service link, live up to your high expectations for the hotel, looking forward to your visit again!
teddys box
Phòng Giường Queen Hạng Sang
Lưu trú vào thg 6, 2024
Người đi công tác
12 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 11 thg 8, 2024
great hotel with great service and convenience
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for your stay and appreciation! We are glad that we can bring you a wonderful time during your trip, and with your support and love, our hotel has achieved 96.6% NPS consumer satisfaction! We believe that there are friends like you, your praise is the driving force for us to continue to improve, but also our young service team is the happiest moment, we always believe that a good reputation must be recommended from the guest satisfaction, we will do a good job in every service link, live up to your high expectations for the hotel, looking forward to your visit again!
Tài Khoản Khách
Phòng Giường Queen Hạng Sang
Lưu trú vào thg 5, 2024
Vợ chồng
9 đánh giá
3.7/5
Đăng tải vào 10 thg 7, 2024
Nice enough hotel. Clean and feels expensive
Dịch
Phản Hồi Từ Khách Sạn: Dear guests, thank you very much for coming to Empark Grand Hotel Beijing, we are very sorry that the hotel prices may fluctuate due to market changes. Your comments prompt us to strive to provide value for money products and services. Meeting and exceeding guest expectations is the direction we pursue. If you have any specific comments and suggestions, please feel free to contact us, we will listen carefully and strive to improve. Thank you for your feedback, hope we have the opportunity to provide excellent service next time, I wish you a happy work and life!
Tài Khoản Khách
Phòng Grand Deluxe King
Lưu trú vào thg 11, 2023
Người đi công tác
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 12 thg 12, 2023
great experience! excellent service plus the best mattress! Dora is the best!
Dịch
Phản Hồi Từ Khách Sạn: Thank you for staying at Empark Grand Hotel Beijing, we are very happy to see your recognition of colleagues, we believe that there are friends like you, in order to make our pace full of confidence and hope, thank you for your encouragement, we always believe that a good reputation must be recommended from guest satisfaction, we will do a good job in every service link, live up to your high expectations for the hotel, I wish you all the best
Miya_Ibragimova
Phòng Giường Queen Hạng Sang
Lưu trú vào thg 8, 2023
Người đi công tác
9 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 6 thg 10, 2023
Not bad, but the hotel is a bit old but the service was good. So no complains.
Dịch
Phản Hồi Từ Khách Sạn: Valued guest, thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our good service during your stay. We are constantly working to improve our facilities and services to provide a better experience for our guests, we appreciate your understanding and hope to have the opportunity to welcome you back in the future.
Tài Khoản Khách
Phòng Deluxe 2 giường
Lưu trú vào thg 1, 2023
Người đi công tác
48 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 10 thg 2, 2023
Great place to stay , nice area, friendly staff. Will stay there again for sure
Dịch
Phản Hồi Từ Khách Sạn: Thank you for staying at Beijing Empark Grand Hotel and for your support to the hotel, this is what our servicer have been pursuing, your appreciation gives the hotel a great encouragement, we will continue to maintain enthusiasm, committed to making every guest feel at home, eagerly looking forward to your visit again, Have a nice day!
Juliana Binte
Phòng Grand Deluxe King
Lưu trú vào thg 10, 2023
Gia đình
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 26 thg 12, 2023
Wow. A great hotel.
Dịch
Phản Hồi Từ Khách Sạn: Valued guest, thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our good service during your stay. We are constantly working to improve our facilities and services to provide a better experience for our guests, we appreciate your understanding and hope to have the opportunity to welcome you back in the future.
Tài Khoản Khách
Phòng Deluxe 2 giường
Lưu trú vào thg 8, 2023
Người đi công tác
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 13 thg 9, 2023
Vicky很好 hotel is good
Dịch
Phản Hồi Từ Khách Sạn: 衷心的感謝您下榻北京世紀金源大飯店,看到您對世紀金源的認可,我們非常高興,您的誇獎就是我們繼續努力、不斷進取的動力,我們相信有像您一樣的朋友相伴,我們將一如既往的為每一位客人提供優質貼心的服務。我們的酒店毗鄰世紀金源購物中心, 吃喝玩樂影院, 一應俱全,同時酒店還擁有4萬平方米的地下空間,已成為京城首座融匯運動主題的商業綜合體-KALCITY能量城市,融運動,康體,美食,休閑,科技體驗於一體,亦是當代網紅打卡聖地,我們秉承着”尊榮體驗 源自於心“的服務理念,希望您在住宿過程中感受到無微不至的照顧和關懷,期待您的下次入住,讓我們為您創造更美好的住宿體驗,祝願您生活愉快
Tài Khoản Khách
Phòng Grand Deluxe hai giường
Lưu trú vào thg 12, 2022
Gia đình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 25 thg 1, 2023
very good
Dịch
Phản Hồi Từ Khách Sạn: 衷心的感謝您下榻北京世紀金源大飯店,非常高興從您的點評中得知此次入住給您留下如此美好的印象,酒店坐擁帝都,遙望青山,以匠心獨韻、巧思佳境的空間設計和以客為尊的服務態度為您帶來温暖如春的服務體驗,春節期間酒店萃嵐亭日式餐廳推出饗悦日式爐端燒套餐,秉承着一絲不苟的飲食日餐特色,把季節感濃郁的素材以五味,五色、五法為基礎,用五感來品嚐的料理,極工盛器,配合食物,造型美輪美奐,每一道菜都細緻入密,更有留白,讓人不忍下箸,期待您的下次光臨。
Người Dùng Ẩn Danh
Phòng Grand Deluxe King
Lưu trú vào thg 12, 2024
Người đi công tác
12 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 27 thg 1, 2025
金源大飯店的服務一貫的貼心舒服,辦理入住時賓客關係部的關小姐幫忙做了房間升級,態度很好。酒店房間佈置温馨,睡覺時特地要了乳膠枕很舒服,衞生間一次性用品都是消毒後獨立包裝,升級的房間面積很大,休息很安靜,衞生很乾凈,整體很滿意!
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客,感謝您對我們金源大飯店的喜愛與認可!您細緻的好評就是我們前進的最大動力!關小姐能得到您的誇讚,我們特別為她開心,這也是她一直努力服務每一位賓客的最好見證。很高興為您升級房間,讓您擁有更寬敞舒適的空間,安靜的環境和乾淨的衞生能讓您好好休息,我們也覺得很滿足。乳膠枕能讓您睡個好覺,獨立包裝的一次性用品也讓您用得放心,這些都是我們應該做的。期待您的下次光臨,我們一定為您準備更貼心的服務!