Các đánh giá Empark Grand Hotel Beijing

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you so much for sharing your stay experience with us! We are truly delighted to learn that you were full of praise for the service provided by the hotel manager, Wang Dandan, and that you felt the warmth just like being with your family. She has always been committed to providing excellent service to our guests, and your recognition is the greatest encouragement to her. At the same time, we also appreciate your support and love for Beijing Grand Metropark Hotel. We will continue to strive to bring even better service to you and every other guest, and we look forward to your next visit!

Phản Hồi Từ Khách Sạn: Dear Guest,We are absolutely delighted to receive your kind words! It was an honor to have you with us, and we're thrilled that our efforts in hospitality and attention to detail made your stay truly memorable.Thank you once again for your support and for choosing our hotel. We look forward to serving you again in the near future.

Phản Hồi Từ Khách Sạn: Dear Guest,​Thank you so much for your wonderful feedback! We are truly delighted to hear that you had such a great experience with us.​It's fantastic to know that the staff at the front desk and concierge department left you with a pleasant impression. Their kindness and dedication are what we strive for in providing excellent service, and your praise will definitely be shared with them as a great encouragement.​We're also glad that you enjoyed your stay in the executive suites. Ensuring our guests have a comfortable and satisfying experience in every room type is a top priority for us.​Your recognition of our good value for money and convenient location means a lot to us. We work hard to make sure our guests feel their stay is worthwhile in every aspect.​We would love to welcome you back again in the future. Thank you once again for choosing Empark Grand Hotel, and we wish you all the best!​

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for your detailed feedback. We're pleased to hear you found our location convenient—with easy access to the city centre (30 mins by subway) and the Great Wall (over an hour by taxi)—and that you appreciated the large, well-presented rooms. It's good to know the KALCITY Mall, with its Spar supermarket and amenities, was useful for supplies.We apologize for the air conditioning not performing optimally and appreciate your understanding . We’ll address this promptly.Regarding the gym, we note it’s basic; we’ll look into enhancements. We also acknowledge the pool’s requirements meant —thanks for sharing that.We hope to welcome you back for an improved stay. Best regards!

Phản Hồi Từ Khách Sạn: Dear Valued GuestsThank you for taking the time to share your candid feedback on your recent stay with us. We deeply apologize for the subpar experience at our check - in counter. This falls far short of the meticulous and informative service we pride ourselves on delivering to every guest.It is truly regrettable that you received merely a key card without any introduction to your room location, hotel amenities, or essential services. Your feedback has been immediately escalated to our front - desk management. We will implement in - depth training sessions to reinforce our staff's awareness of providing comprehensive pre - arrival briefings and personalized assistance, ensuring such an oversight never occurs again.While we're relieved to hear your stay was tolerable, we sincerely hope you will grant us another chance to showcase our true hospitality. Should you consider returning in the future, please reach out directly. Our team is committed to curating a seamless and memorable experience tailored to your needs.

Phản Hồi Từ Khách Sạn: Dear Valued Guests，We're truly grateful for your glowing review of your stay at Empark Ground Hotel. We're delighted that you and your daughter had an outstanding experience.Our hotel is dedicated to providing exceptional service across all departments. The Lobby, Concierge, and Room Service teams, who impressed you, adhere strictly to high - professional standards. They're well - trained to meet guests' diverse needs, whether it's recommending attractions and dining spots or offering efficient midnight room service, aiming to ensure your seamless and comfortable stay.Your feedback is a great motivation for our team. It validates our service quality and spurs us to improve. We look forward to welcoming you and your daughter back. We'll keep enhancing our high - standard services to create an even more remarkable experience for you.

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you so much for taking the time to share your wonderful experience! We’re thrilled to hear that you enjoyed your stay with us, and that our well - equipped rooms and convenient location near the Summer Palace added to your comfort and convenience. It’s our mission to provide every guest with a memorable stay, and your kind words are a great encouragement to our team. We look forward to welcoming you back soon for another pleasant stay!

Phản Hồi Từ Khách Sạn: Dear guests,We are very happy to receive your positive feedback! Thank you so much for choosing our hotel and taking the time to share your wonderful experience with us.We are glad you found the room clean, the facilities modern and the breakfast delicious. It has always been our goal to provide comfort and high-quality accommodation for every guest.Your praise for the kid and the little guan has been passed on to them. They are honored to receive your compliments, which will surely encourage them to continue their great work.We sincerely hope to welcome you back in the near future. If there's anything we can do to make your next stay even more enjoyable, please feel free to let us know.

Phản Hồi Từ Khách Sạn: Dear Guest, thank you for staying at Empark Grand Hotel Beijing! We are very happy to see your recognition of colleagues, we believe that no matter how much advertising, it is not as good as everyone's word of mouth, we cherish every 5-star praise, pay more attention to the personal feelings of each guest, "serve with affection, work hard" is the corporate philosophy that Empark Grand Hotel has been inheriting, we will always be by your side, pay attention to your feelings, we make up for it in time, leave the dissatisfaction to us to resolve and improve, we expect to leave you with a comfortable, beautiful experience and our sincerity, looking forward to your next visit, Have a great day!

Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate you bringing these issues to our attention, as it allows us to address them and continually improve the experience for all our guests.Please accept our sincere apologies for the inconvenience caused by the noise and temperature control problems you encountered during your stay. We strive to provide a peaceful and comfortable environment for all our guests, and it is regrettable that we fell short in this regard.We have thoroughly investigated the matter and identified the source of the noise as a malfunctioning compressor in the HVAC system. Our engineering team has already taken immediate action to rectify the issue and ensure the proper functioning of the equipment. We have also reviewed the temperature control settings in the rooms you occupied and will be making the necessary adjustments to ensure they are operating as intended.We understand the importance of a good night's sleep, and we are committed to doing everything in our power to address these concerns. Please be assured that we take all guest feedback very seriously and are dedicated to providing a superior level of service and accommodations.We hope you will give us another opportunity to host you and restore your faith in our hotel. If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know. We value your business and look forward to welcoming you back soon.Sincerely,

Phản Hồi Từ Khách Sạn: Dear Guest, thank you very much for your excellent review and the high praise for our concierge service! We are thrilled to know that our concierge team has been able to meet your needs and provide you with the information you requested in a timely and efficient manner. Our concierge team strives to offer personalized and attentive service to every guest, ensuring that your stay is as comfortable and enjoyable as possible. Your feedback is invaluable and serves as a great motivation for us to continue improving and exceeding your expectations. Thank you once again for your kind words and wish you all the best!

Phản Hồi Từ Khách Sạn: Dear Guest, thank you for staying at Empark Grand Hotel Beijing! We are very happy to see your recognition of colleagues, we believe that no matter how much advertising, it is not as good as everyone's word of mouth, we cherish every 5-star praise, pay more attention to the personal feelings of each guest, "serve with affection, work hard" is the corporate philosophy that Empark Grand Hotel has been inheriting, we will always be by your side, pay attention to your feelings, we make up for it in time, leave the dissatisfaction to us to resolve and improve, we expect to leave you with a comfortable, beautiful experience and our sincerity, looking forward to your next visit, Have a great day!

Phản Hồi Từ Khách Sạn: Thank you very much for your stay and appreciation! We are glad that we can bring you a wonderful time during your trip, and with your support and love, our hotel has achieved 96.6% NPS consumer satisfaction! We believe that there are friends like you, your praise is the driving force for us to continue to improve, but also our young service team is the happiest moment, we always believe that a good reputation must be recommended from the guest satisfaction, we will do a good job in every service link, live up to your high expectations for the hotel, looking forward to your visit again！

Phản Hồi Từ Khách Sạn: Thank you very much for your stay and appreciation! We are glad that we can bring you a wonderful time during your trip, and with your support and love, our hotel has achieved 96.6% NPS consumer satisfaction! We believe that there are friends like you, your praise is the driving force for us to continue to improve, but also our young service team is the happiest moment, we always believe that a good reputation must be recommended from the guest satisfaction, we will do a good job in every service link, live up to your high expectations for the hotel, looking forward to your visit again！