Hilton Beijing

前台的Jacky態度很友善、耐心，辦理入住很細心，服務態度特別好，熱情，給我們帶來特別好的體驗，來北京找朋友玩兩天，住在這兒感覺很舒適，環境設施也很乾凈大氣。

Always a pleasure to stay here. The staff are absolutely amazing. They went above and beyond to cater to all our needs and special requests!

The room is extremely hot and dry. Air con can not adjust. The room temperature didn't control at an ideal level. They can only open the room window to let cool air comes in. Not conviniet to me.

Stay was good but the neighbors were very noisy late at night and very early in the morning. Parents and children shouting in the hallway . This is inconsiderate to others . After complaining nothing was done but The cleaners came to clean the room next door very early in the morning too which was disturbing when you’re trying to have a peaceful sleep . Hotel facilities are great and service was good . Pay more attention to noise so guests can have a more enjoyable stay .

The perfect place to stay when in the embassy district of Beijing. Check in was a breeze. The room was immaculate. The toiletries were Crabtree & Evelyn. Awesome.

I arrived to the hotel very early, usually check-in tme is after 12:00PM, the reception was very nice and gave me an executive room. room service is great, highly recommend.

We did not stayed at Hilton as it was our plan. When we arrived we found out that there was an electrical problem. So, they booked us at a different hotel Conrad hotel. It was a pleasant stayed just a bit further from our meeting place. I believe they could have been a bit more in touch with us regarding the situation and give us an update of the situation the next morning. We did not hear from them all day and we were hoping to move back but that never happened . We called to find out the situation and we were in stand by until 5pm when they said will call back but that also did not my happened so we called them Back again. At the end we wer so tired and we just told them we are not moving and will stay at Conrad hotel.

nice Hotel but it is far from exhibition centre and it takes too much time to reach there due to so much traffic lights.

This is an honest review and we as a family are not hard to please when it comes to hotel services and stays. I rated excellent in “location” because it was very close to locations we intended to go to, but for others who will read this review, I would say close to food shops, grocery, and even shopping center (Solana) 15-17 min walk. So yeah location is great. For service and amenities I put “average” because it was so difficult to get a response with their “magic button” on the phone, they kept hanging us for a long time. The pool was cold, it won’t relaxed your body. Now, this is the most uncomfortable hotel my family and I stayed at, the room was so hot, AC is at 24-26 degrees Celsius but no air Or barely air was coming out from the Aircon panel window. It was terribly hot at night during sleeping hours. We told the front desk about it but they said the hotel turned on the centralized heating and that made the rooms hot, we accepted that reason hoping that in the next few nights the AC would run ok, but it did NOT. Apparently same with other reviews, they can’t do anything about it. So future travelers, you have to take note on this. It was hard to get a good sleep. This is Hilton, they should be able to control this central heating or AC settings to satisfy the comfort of their guests. Of course, at the end of this review the hotel will apologize and will say thank you for the review and they will look into it so that they will keep the standard for future guests. They SHOULD!