Các đánh giá Sofitel Beijing Central

I travel a lot due to work and I have been in many hotels of Accor Group. In Korea, I usually stayed in the Sofitel Ambassador and arrived with confident expectations that the Sofitel in Beijing was a good choice. The hotel interior and design is quite dark and does not really fit the image of Sofitel branding as all. We spent quite a long time during the check-in process, but we're grateful when we received free upgrades. As we arrived at our rooms, we needed to realize that the rooms were really worn out, there were many scratches on the interior walls as it seemed kids have played bingo on the bathroom door. Cleanness was ok, but not on a level of a 5-star hotel. As we arrived next morning to the restaurant, it was chaos. There was no service personnel present to check in you as a guest, people were helping themselves to get new cutlery and plates as most of the tables were full of used dishes. I complained to one service manager who arrived later, and I appreciated that I received one bottle of wine, desserts, and fruits as a gratitude in the evening. The breakfast was better organized the day after. The service personnel barely speaks well English or very broken. The easiest questions as that I liked to have more coffee sachets in my room were not understood. At the end, I bought some coffee sticks by myself at a convenience store. At the check-out process, we spent 10 minutes again as they were not able to give me a printout for the added breakfasts, but could not explain to me why we needed to wait in English. The hotel needs strongly a management change and a make over. If you are fine with Chinese, it might have been a better experience, but the value that we spent there is not in line what we were receiving. I would never book accommodation there ever again.