Hilton Garden Inn Cincinnati/West Chester

The room was nice but the continental breakfast was ridiculous! It cost my husband and I $21 for a bowl of oatmeal and a bagel and 2 juices for the price we paid to stay here the continental breakfast should be free. Very disappointed. I must say the room was very nice though!

We enjoy Hilton Garden hotels. Easy access off the highway, clean and convenient lobby bar/restaurant. The staff at this location was particularly friendly and engaging, especially to my grandkids. A very pleasant and unique experience.

Family birthday trip was an amazing time! We stayed at this hotel and went to top golf the following day. Ended the trip with dinner at longhorn. Highly recommend this hotel For your next trip to Cincy area!

A week’s worth meetings at corporate brings travel to the greater Cincinnati area. The Hilton Gardens was a good selection given its location. The true gem is the breakfast buffet and the fabulous servers. The ladies help you start the day with a smile and excellent service. Their warm friendly smile serves as a wonderful starter. When staying here, stop by and get breakfast. It’s more than worth it.

Top notch. Excellent staff. Very clean. Loved that washing machines were available. Pool was perfect. Food was good. Rooms very clean. Staff was nice. Parking lot was very well lighted. We felt safe in and outside hotel.

One of the reasons I stay at Hilton hotels is that I know what to expect when I select a hotel. In this case, the experience here was not typical in few instances. Let's start with the good. The lobby area is well lit and have comfortable spaces to gather and share with family. This is one of the reasons I choose the Garden Inn line. When traveling with family or a group you want to be able to socialize in a comfortable space. The bar service was exceptional including top shelve liquor and a nice selection of other drinks and the food they're surprisingly good. I recommend the wings with sweet chili. The Chicken Fingers were also very good. Most staff members were extremely helpful and nice. The free water as welcome and per request made a tremendous difference each night. Now to the not so good. The pillows were not what I am used to in this line of Hilton. They offered no support and you just sinked so far into them that the corner would partially cover your face. The comforter and linens were also not as expected. They felt cheap and definitively not warm. You may want to bring your own pillow unless they are replaced. I had two room and was traveling with 3 seniors. We requested daily maid service and the request was encountered with displeasure. After my dad reported the reaction, I asked the following morning and was given the same reaction. I proceeded to explain that when traveling with seniors, a daily cleaning is most appreciated...I should have not had to explain that! It feels that what was an expected service before the pandemic is now an unwanted request. The air-conditioning units are very loud each time that they start. I recommend you run the fan continuously (there is an option for that on the thermostat) to reduce the variation from silence to airplane turbine mode.

The staff were very friendly and helpful, with a cheerful greeting as I entered. The room was very clean and the bed was comfortable. There are many restaurant choices in the area. I would stay here again!

Very friendly staff, very clean property, beds were comfortable, mini fridge, microwave and office desk was very helpful. Lounge chair and ottoman were comfortable and the location of this property was close to Union Center and many restaurants.

Perhaps this sounds very shallow but this is why we stay at the Hilton hotels. To be greeted in a pleasant way not to feel like a bother to the front desk and acknowledged when we are leaving the hotel. This particular location seemed very overwhelmed however that isn’t the problem of the customer. Greet with a smile! And not making customers feel like they are an inconvenience to your day!