Khách Sạn Bên Bờ Biển Tại Tossa De Mar

We were couple on vocation. The hotel is absolutely perfect, clean, with friendly stuff, almost fantastic breakfast. So we are absolutely satisfied with our choice.

The hotel is ok, but the service is quite bad. There are no people at the reception, so I communicated with them via what's up. While they claim 24h support, they don't respond in the evenings. The what's app bot is terrible: every time you start convesation, you recieve a few messages from bot, which are completely useless, connecting directly to people would have been way more convinient. Also the support itself is not great at some aspects, like I informed them in the beginning of our stay that the light above the bed works badly, like it works for short time, then it stops and asked to change the bulb, which they didn;t do during the whole duration of our stay. In some cases they were helpful, I must admit, but nothing special. The breakfasts are also quite bad and below from what you expect from 4 stars hotel (even in 3 starts in Spain I got better breakfasts). Overall, this electronic receptions feels very liveless. The condition of the hotel is also quite poor. Like there is massive hole in the ceiling in the passage close to the restaraunt, bucket under this hole and it doesn;t seem like they are going to fix it. I would not recommend this hotel.