I had paid for a unique club ocean-view room, but the hotel put me in a regular room without an ocean view. The cooler was not working, and to make matters worse, my room was not in the VIP section. As a result, I found it challenging to navigate the resort, which is massive. The unique club has its bars and restaurants for VIP guests, but I couldn't enjoy them. I missed meeting the Majordomo since he came while I was in the bathroom. I asked him to come back in an hour but he never got back to me. Furthermore, there was a mistake at the reception, where everything was wrong. They even congratulated me for my birthday when my birthday is in June. I spoke to the managers, but they seemed indifferent to my plight. I felt like I had wasted my energy, time, and money.
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