Hotel Riu Naiboa

Where do I start🤔 I guess the beginning, first off it was my birthday trip May 5th 2022 was check-in. Arriving at the hotel my name wasn't on the reservation anywhere, so this is the part where everything is about to start going down hill! 1. I had to pay out off pocket a extra $272.00 to accompany my fiance in the room. (Trip was already prepaid in full) 2. Someone said the property was newly renovated. (LIES) 3. Rooms were super small!! 4. I changed 3 rooms until I just settled. 5. The rooms were not cleaned 6. The next morning heading out for excursions May 6 I noticed a lot of little red bumps all over him. Got back to the room to inspect the bed (oh yeah, forgot to mention to you travelers that I have been in Hotel Management the last 13yrs) anywho the bed was infested with bedbugs!!!!! Had to move to another rooms. It was HORRIBLE!!!! 7. Food was eehhhh (I survived off of pineapple the entire stay) 8.Some of the staff was friendly especially kitchen staff 9.Upon check-out they didn't offer us not even a small discount even tho I paid damn near $300 at check-in on a fully prepaid reservation! I WOULDN'T RECOMMEND THIS GARBAGE TO ANYONE!!!¡!!!

The hotel is not far from the beach, which is nice but hectic. The interiors are dated, but the food is good. There were many activities for kids and adults, again all of them were crowded, The beach is really nice, with white sand beaches. Nice greenery with palm trees and lawns. To get to the beach, you have to get out of the gate, and it takes 5-10 min to get there along the street with small shops.

I cannot fault this hotel. Friendly staff, clean, and overall a happy experience. For everyone saying not friendly, I have no experience in that. A dollar goes a long way, and the staff cannot do enough for you. Especially Brandy. He was the waiter in the restaurant and would go above And beyond for us every day. Food was plentiful and always found something to eat. Salad bar was immense and the warm doughnuts at breakfast, were on pa with krispy creme. (I still think about them now) Plenty of selection and choice. My eldest daughter has asd and extremely fussy, however had no problem with finding something Every day. The snack bar served salad, nachos, pasta, pizza, burgers and occasionally lasagne. All very nice, with an absolute beautiful setting on the beach. The wifi was great, and loved the extra of it being at the snack bar also, so was able to face time whilst I was on the beach Try every cocktail, they are all amazing! The coffee is stunning and so is the presidente beer. I loved the added perk of having a fridge in our room, which was constantly re stocked with soft drinks and beer. Lovely touch. The cleaners would always make towel animals, and leave beautiful flowers for us to find. The pool was lovely and warm, and always had music playing. A lot of Spanish, however we're in a Spanish speaking country, so didn't mind. We had karaoke one night which was funny, and really enjoyable. The entertainment team work hard! It's so hot day and night and yet they still dance with such conviction. The rooms were fine Yes they are dated, but they are clean. The shower in our room was one of the best I've used, and the king size bed extremely comfortable. We were on floor 1 room 189. Our balcony wás tiny, but again didn't faze us. We done 4 excursions whilst staying at the hotel, and found all the staff equally brilliant and efficient. I would say this hotel is a good 3 star. Friendly, inviting and worth the money. If you have high expectations of a 4 star I imagine you could be disappointed. However go with an open mind and try not to read the negatives. We had an amazing time and would be happy to holiday here again. We were a party of 6. All our rooms were next door to each other which was a lovely touch. Thanks RIU naiboa. You have been amazing.(take mosquito spray and anti itch cream, it's not the hotels fault however everywhere is rife with them my daughter had over 100 bites on her calves) As a side note, no id was ever asked for. We had teens with us who enjoyed the night club and bar. The staff made my review the 5 * as they were the best.