Tài Khoản Khách
5 tháng năm, 2024
Regarding services the worst Hilton I‘ve ever stayed in (and yes, I know it’s a boutique sub-chain, and have stayed on various of those too). Unfriendly receptionist complained about too many people booking the hotel. Thanks. Asked for a Gold upgrade - guy laughed and said that’s not possible because „you are all coming to this hotel with your points“. Seriously? Asked for room service in the afternoon of the next day. Does not exist - only in the morning. Asked for fesh towels - were brought without taking the used ones. Asked for a late check out the next day again pointing to my Gold status. Of course denied. The room itself was nice, but small. Breakfast area, gym and lobby are way too small for the amount of people they host. You cannot offer botique style facilities (although charming) if you host big hotel number of visitors.
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