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9,1/10
Tuyệt Vời
TTài khoản kháchMy sisters and I spent one night at the Perry lane hotel and had a fabulous time. The room was perfect and the hotel restaurant was excellent! I would highly recommend! The rooftop bar and pool area is a great place to relax any time of the day. They have a man who plays the piano in the library and he is wonderful.
TTài khoản kháchThe hotel is clean but I had to ask almost every day for my room to be serviced. The bed was comfortable. The trolley car was extremely convenient for us to travel into town. The trolley car drivers are very reliable. The receptionist, Megan at the front desk was polite, helpful and professional.
TTài khoản kháchWe booked the trip on Trip.com, prepaying. Hilton Garden Inn Savannah Historic District charged us twice. We live in Florida. As soon as I realized this. I sent receipts and screenshots. I’ve been getting the run around from management for the past 4 days..Still no refund. Still no response from the different managers we’ve been told to call back to speak to..Keep calling back to see if he/ she is in.(Paul Komanecky or Lindsey Davis) We are very disappointed with the lack of customer service from management. We just want our money. The hotel was indeed paid twice…Is this normal?
TTài khoản kháchThis hotel has a great location and a fantastic lobby. All the staff that we encountered were very friendly and mostly helpful. Unfortunately, our room was not the best. The rooms need updating and do not live up to the descriptions or the fantastic lobby. The bathrooms were very dated and were clean enough but not as clean as I would have expected. I also found it odd that there was not a mini fridge in the room. This hotel has great potential, it just seemed to be lacking in the details that would make it stellar. In addition, we left a day early and the lobby informed us that they could not provide any sort of refund which we thought was very odd.
TTài khoản kháchHành lang sàn có mùi rất tệ. Con mình phải che mũi mũi mũi. Bữa sáng là tệ nhất mà mình từng trải nghiệm tại một Embassy Suites. Phòng ăn bẩn, hầu như không có món ăn nào, không có sữa chua, không bánh bao, không có đá, không cà phê, v.v. Đó là một bữa sáng rất nghèo nàn. Lễ tân không thân thiện lắm. Tôi hỏi cách đi vào trung tâm thành phố Savannah, họ nói họ không biết. Phòng mình không có chăn hay gối cho giường sofa nên mình gọi điện cho quầy lễ tân. Họ đã làm tôi xuống vào lúc nửa đêm để lấy chăn và gối. Nhìn chung, một trong những căn phòng Embassy kém nhất chúng tôi đã ở.
TTài khoản kháchI feel like there is zero value here. I paid a ridiculous amount of money and got a dirty coffee machine( the water holding compartment was full of some flakey stuff), a dirty sink, no toiletries, and a banged up and super loud a/c. The staff however were super nice! However, I will never stay here again as I paid $900 for two nights stay, and the rooms are just standard rooms. I could have stayed anywhere for that kind of money. One of the fees was a “destination” fee for $25. Yay! I arrived. Charge me money?
TTài khoản kháchEverything about this hotel was fine - they gave me a $5 credit for the bar when I checked in - it's in a good location. I was able to walk easily to restaurants throughout downtown - breakfast was okay and cost $13 - The room and the bed were comfortable. The bathroom sink drained very slowly and the tub was starting to flake on the inside
AAlexa1162Called for like a good hour and the phone just rang and rang. Couldn’t get a hold of anyone. Thankfully when I finally managed to arrive someone was at the front desk.
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