AB Villa & Apartments

We recently stayed at AB Villas Seminyak and had an extremely disappointing experience. Upon arrival, we were hopeful as the villa initially appeared promising. However, our stay quickly turned sour due to a series of unacceptable issues and poor management. Communication and Responsiveness: Communication with the property manager, Rai, was unprofessional and unhelpful. While he initially seemed cooperative, his attitude soon shifted. When addressing the numerous problems, he became frustrated and used inappropriate language. This is completely unacceptable behavior from someone in a customer service role. WiFi and Internet Connection: The WiFi was non-functional upon arrival. It took several hours and numerous messages before the issue was resolved. Rai informed us that the modem needed to be replaced, which left us without internet access for a significant portion of the day. Hot Water and Shower Pressure: One of the most frustrating issues was the lack of hot water and poor water pressure in the shower. Despite repeated complaints and assurances that the problem was being addressed, the issue persisted throughout our stay. On the last day, there was no hot water at all, making showering an unpleasant experience. Jacuzzi: The jacuzzi was another major disappointment. It was on a timer, which meant we couldn't use it at our convenience. The timer system was inconvenient and rendered the jacuzzi essentially unusable for most of our stay. Cleanliness and Maintenance: The condition of the bedding was appalling. Upon arrival, we found dirty and stained sheets, which were unacceptable to sleep on. Despite notifying management immediately, it took considerable time for clean sheets to be provided. This level of neglect in basic hygiene standards is shocking for a property charging a hefty price per night. Additionally, basic maintenance is severely neglected. Pieces of wood from the outdoor area were lying around with exposed nails, creating a possible safety hazard. In a coastal region, water dampness issues are noticeable on numerous walls in the apartment. Moreover, the elevator was not working, which might pose significant challenges for anyone with a mobility issue. Management Response: While the general manager, Paolo, later reached out and offered a partial refund and complimentary food and beverages, this did little to alleviate the frustration of our ruined stay. Although he acknowledged the issues and reprimanded the staff, the damage was already done. We declined the food and beverage offer as we had other plans and requested that this be added to the cash refund instead. On our last morning, a foul smell emerged from behind the refrigerator. Given our lack of confidence in the management's ability to address issues promptly or effectively, we chose not to report it. Additionally, the hot water and water pressure issues persisted, making it clear that there was no genuine effort to resolve these problems. AB Villas Seminyak is a pro