Tài Khoản Khách
ngày 8 tháng 11 năm 2024
This Hotel was very disappointing, they had good reviews and location, but they put us in a horrible room that had not been renovated, and had an old-style bathroom where the shower runs onto a pebble floor. This outdated arrangement (outside bathroom) kinda works in some old outdoor bali-style bathrooms (cheap ones), but it had been enclosed. Turning it into a total mold factory, it was not immediately obvious until we entered the room in the evening and could barely breathe, it was too late to change rooms and we had to spend an uncomfortable, almost sleepless night breathing damp, stinky, black mold, air. (even with the connecting door to the bathroom closed) We complained in the morning requesting a better room, but they said they were totally "sold out", That was until we said we were fully prepared to leave the hotel altogether. They miraculously came up with a newer, updated room. But if they did not we were fully prepared to eat the lost money, and go somewhere else. It was that bad. This bad experience was the low-point in an otherwise great vacation. This hotel is also undergoing a massive ad-on, putting in several stories of new rooms, so there is construction noise they did not tell us about, but we weren't as concerned about all of that as we were mostly outside of the hotel doing outings during the day. I just wish the Hotel Owner's Read this and spend some money and effort renovating their worst rooms to make them habitable, rather than just trying to build more rooms as fast as possible for maximum profit, and putting guests in old, dirty, unhealthy rooms, and ruining their own reputation, and the customer's experience in the process.
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