Tài Khoản Khách
1 tháng sáu, 2024
Although the manager asked us not to write a bad review, we feel compelled to share our experience. We lost several hundreds dollars and one precious day of our honeymoon, and instead endured a day and night with headaches, itchy throats, and noses. Consequently, we chose to leave the Keliki "luxury" lodge and booked a 4-star hotel that truly deserved a 5-star rating. Upon our arrival at Keliki, I immediately sensed mold and identified indicators within two minutes. Due to my physical reaction, we requested another room. The initial response was dismissive: "This is how it is to stay in the jungle," "All the rooms are the same," and "There’s nothing wrong." This was despite the fact that our previous hotel, also located in the jungle, did not have these issues. When I showed the manager photos of the mold, she promptly sent staff to change the mosquito net and clean the clogged dehumidifier filter. I appreciate that the manager took our complaint seriously after seeing the photos. Given that our booking was non-refundable, we decided to give it a chance, looking forward to the delicious food advertised by the hotel. Unfortunately, there was no staff present at the pool bar, so we ordered room service. The pictures we took speak for themselves. Although the manager herself served the food to our lodge, the trays were never collected and remained there the next morning. We had hoped for a better dining experience, but only the prices matched fine dining, not the quality. We were informed that there was no à la carte fine dining, only a three-course dinner or a romantic dinner setup available with one day's notice. Waking up the next morning with severe headaches, we were offered a breakfast that was comparable to what you might expect at a gas station. We decided to check out early, prioritizing our honeymoon experience over the money lost. It’s important to note that the lodge felt understaffed, the food was incredibly bad, and overall, it felt more like a deserted place than a luxury lodge.
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