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Đánh giá đã xác thực
Vị trí4.2
Trang thiết bị3.7
Dịch vụ3.7
Vệ sinh3.8
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Tất cả đánh giá(46)
Đánh giá tích cực(38)
Đánh giá có ảnh/video(12)
Đánh giá tiêu cực(8)
Người Dùng Ẩn Danh
Phòng giường cỡ King sang trọng với vườn
Lưu trú vào Thg4, 2024
Bạn bè
4 đánh giá
3.0/5
Đăng tải vào 1 Thg5, 2024
The place is old and smell. The room I got is moist, the floor is damp with no clue and the air condition is not working properly. I complained to get a new room but the staff just came back with a mop. I insist on getting a new room. First, the receptionist was not very helpful and said "fully booked." I complained harder and refused to stay in this room. Then she said there is one room available. I got a new room eventually.
Dịch
masterGaya
Phòng Thương Gia
Lưu trú vào Thg4, 2024
Gia đình
1 đánh giá
2.2/5
Đăng tải vào 15 Thg4, 2024
Over rated hotel. Very dirty room and lip stick stain on pillow case. Bedsheet was stained. Looks like they are just recycle everythin
Bathroom was so filthy.
If you care about cleanliness, this is not the hotel you look for
Dịch
Tài Khoản Khách
Phòng giường cỡ King sang trọng với vườn
Lưu trú vào Thg4, 2024
Gia đình
1 đánh giá
2.0/5
Đăng tải vào 16 Thg4, 2024
The resort environment is beautiful. But the bedroom is not well maintained. The air con is leaking when I check in. But they responded fast to check it. The toilet also had awful smells when I got in. I had to call room service to clean the toilet again. The bathroom is very old and the tiles are all yellowish. Their ceiling was leaking again the next day before I check out. The bed is big enough for 2 adults and 2 young kids though. Service is good but need to improve in cleanliness and rooms condition.
Dịch
Tài Khoản Khách
Phòng giường cỡ King sang trọng với vườn
Lưu trú vào Thg4, 2024
Bạn bè
1 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 28 Thg4, 2024
Breakfast and Coffee (the paid ones) was not really good.
Beach is nice
Dịch
Tài Khoản Khách
Phòng Thương Gia
Lưu trú vào Thg4, 2024
Vợ chồng
5 đánh giá
2.5/5
Đăng tải vào 28 Thg4, 2024
Disappointing Experience with Reservation Mix-Up and Poor Service
I recently had a rather frustrating experience at Lovina Beach Club & Resort, which has left me quite disappointed. Initially, I had an issue with the booking dates due to an error on my part, which I admit, but the situation that unfolded was mishandled by both the hotel and Trip.com.
Upon realizing the error, I immediately reached out to the hotel, who directed me to contact Trip.com as the booking was made through them and was prepaid. According to Trip.com's policy, changes could be made if the hotel agreed, so I contacted the hotel again. The hotel staff stated they needed to receive an email from Trip.com to proceed with any changes.
I decided to rebook the correct dates through Trip.com while still waiting for the situation with the wrong dates to be resolved, trusting that the matter would be handled efficiently given the circumstances and my continued patronage. Throughout our stay, my partner and I supported the hotel further by dining in and using their facilities extensively.
Before checking out, I was informed by the hotel staff that they were still sorting things out but needed to discuss with their manager, who was not available at the time. To my dismay, I received an email from Trip.com stating that the hotel did not agree to cancel the initial booking, therefore denying any refund. This was particularly upsetting after the additional expenses we incurred at the hotel during our stay.
This lack of flexibility and poor customer service are concerning. It feels as if the hotel did not value our patronage or the efforts we made to rectify the situation. The handling of this issue was not only unprofessional but also appeared greedy, as they were unwilling to offer a resolution despite the considerable amount spent during our stay.
I cannot recommend Lovina Beach Club & Resort based on this experience. For those seeking accommodation where customer service and understanding are priorities, it might be best to consider other options.
Dịch
Tài Khoản Khách
Phòng Twin Deluxe nhìn ra khu vườn
Lưu trú vào Thg1, 2024
Người đi công tác
13 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 8 Thg4, 2024
Overall is good. The room is clean.
But the DJ time is less & the pool time is limited.
Dịch
mario huan
Phòng Twin Deluxe nhìn ra khu vườn
Lưu trú vào Thg1, 2024
Gia đình
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 21 Thg1, 2024
Best hotel in Lovina,buleleng...we had such a memorabel time.
Hotel nya bagus di pinggir pantai, ada beach club nya. Disekitar hotel ada pemandangan sawah yang bagus juga. Untuk kamar nya saya kira biasa saja, bahkan ada beberapa spot yang sudah butuh perbaikan.