Grand Hotel Europe

Çalışanlar ilgisiz,kahvaltı zayıf

What a wonderful place to stay, dine, and relax! Samir provides impeccable service in the Golden Caviar restaurant, breakfast and dinner are offer culinary delights and multiple vegetarian options. The hotel is decorated in classical style with all of the charm of historic elegant style. Beautiful grounds and su h a lovely room ... I do not want to leave.

Convenient with all services at great rates and very friendly staff, breakfast is a special experience to start your day with a fresh meal. Facilities are inviting and well maintained with helpful staff. Accessible with a pleasant walk to nearby bus stops or shops and nearby attractions.

Booked this hotel to attend a wedding. Breakfast was shocking, bland, cold and stale. We tried it once and never had breakfast at the hotel again. Most of the employees did not understand or speak English so communication was a daily issue. Mattresses were so hard it was like sleeping on a table, we were given a mattress topper but it made little difference. 7 nights of uncomfortable sleep. Shower head was not working properly as the nozzles were blocked up with limescale which was disgusting. We asked to change rooms, when we were shown the alternative, the shower head in there also wasn’t working. Due to the language barrier we were unable to communicate to the staff member that we would like a room with a shower that is in full working order. So we ended up just staying in our original room with an unpleasant shower. The room we had was also incredibly dark with no ceiling light to help. Most of the staff were rude and not very welcoming, although we didn’t observe this towards locals which was concerning. We asked to purchase goggles and were told it would be 15 AZN which we knew was a lot to begin with. The employee then went in the office and came out 2 minutes later saying that the price had gone up to 25AZN. So that pretty much sums up the type of people running this hotel and the experience that comes with it. The only good thing about this hotel was a decent sized outdoor pool. I would avoid booking this hotel and spend your money elsewhere.

Hotel konumu itibari ile çok iyi park sorunu yok gürültü yok odalardan ses gelmiyor temizlik muhteşem, Hotel personeli çok misafirperver ve her istediğiniz en kısa sürede geliyor, Kahvaltı çok iyi idi tüm personele teşekkür ediyoruz. Hotel genel müdürü Kemal beye ve satış pazarlama müdürü Gülnare hanıma ilgileri için ayrıca çok çok teşekkür ederiz.

Отель старый , прокуренный , сантехника в ужасном состоянии , стены и полы в пятнах. При заселении сотрудник ресепшена ловким движении руки смахнул купюру в 100$ со стола и утверждал , что мы ему выдали 400,а не 500$. После недолгих переговоров с ним и упоминании видеокамеры над его головой , а также поросьбе вызвать управляющего отелем ,наши 100$ были тут же найдены. Управляющая отелем в качестве извинения предложила завтрак , который и так входил в стоимость проживания , а так же принесли в номер бутылку дешевого вина и фрукты. При выезде попросили разбудить нас и заказать такси ко времени , ничего из этого сделано не было! При расчете за проживание нам не отдали сдачу в 20 манат, сказали доплатить еще 4 маната и нам вызовут такси на эти деньги , так и сделали , но при высадке в аэропорту выяснилось , что такси отелем не оплачено , 24 маната отель оставил себе . Таксист связался с отелем , но ему ответили , что ничего не знают и положили трубку , к слову этот был тот же менеджер , что и при заселении (фото прилагаю , т.к бейджик с именем у сотрудника отсутствовал). Убираются плохо , наливают шампуни в использованные баночки , иногда половину только заполняют . Но при этом на азербайджанском языке уборщица просит поставить ей в букинге 10 звезд за уборку . Единственный адекватный сотрудник в отеле -САМИР , он работает в ресторане , но к нему можно обратиться с любой просьбой и он всегда поможет и сделает все безупречно . НЕ рекомендую данный отель .