Ella Jungle Resort

We arrived at 10pm and there was a closed cafe we didn’t even know where this report is , had to call and they told me wait for 20 minutes to pick you up then we had to go on a safari jeep ride for 20 minutes before getting to a cable car to get to the reception . The rooms were very spacious but horrible condition in the bathroom , no water pressure and also no hot water for the shower so we skipped shower altogether for the 2 days . You are stuck in this jungle with nothing much to do and if you decide to get out the cable car and 29 minute ride is there . So not a pleasant stay unless you are looking for a tenting experience but paying for a hotel !

Dulanga and his team was great House keeping- Tharindu, Shehan, Dilshan Kudos to chef for wonderful food. Doggys- Brunow, Tiger, Chiku Property is in the heaven. If you are visiting to Srilanka definitely visit this place Elle jungle resort.

We made a booking in 2020 and paid a Rs 21600 advance. But then the hotel closed possibly due to Covid and renovations and they were closed for a long time. After they opened, we tried to contact them in all ways possible (telephone call, SMS, email, WhatsApp) to get a refund (as it was not our fault that the hotel couldn't honor the booking), and this went on for months. They would say they would check and get back but never did. Obviously, as we don't go to Ella that often, we just left it at that and waited to hear from them. We did send an occasional reminder though. Now, as we got a chance to go to Ella, we asked if they could let us use that advance. I got very blunt and rude replies saying that as the managing company has changed they can't do anything. Didn't even try to contact the previous company to see the possibility of getting our money back. Didn't even try to see this issue from the customer's perspective. Are customers responsible for management company changes? Don't they inherit the accounts from the previous company? Aren't they bound to honor bookings made by the previous people? Shouldn't they at least try to see from the customer's side and have the decency to send courteous replies? This was the last rude reply I got on WhatsApp "It's our responsibility to pay you which you made payment to another company 2020? You have to solve the issue at the same time. We are sorry and we can not do anything with your payment. Pls don't text us regarding this anymore". The company name seems to be Ravana Valley Pvt Ltd. Be very weary of properties managed by them. Be very careful when booking this hotel.