Atlantica Aeneas Resort

have spent a great week here with family The food each day included in all inclusive, has been some of the best I've experienced during my many travels around the world. Staff in all areas polite, efficient and friendly. Because of this on our last evening to celebrate a 60th birthday, we decided to eat at their "Green and Grill" restaurant, which would be chargeable, rather than leaving the resort, as we had done on previous nights. We were warmly greeted by a female hostess and shown to our table. Food ordered, we enjoyed the duck and mango starter and eagerly awaited fillet steaks. When they arrived. The whole dish was cold, not warm, but FREEZING cold. I spoke to the waiter and informed him of this. The restaurant manager arrived and again I explained the whole thing was cold. NO Apology or comment and the food was taken away. 5 minutes later out came the food, again FREEEZING cold broccoli and fries. So yet again I spoke to the waiter. Back came the restaurant manager, NO apology AGAIN and food was taken away. The third time the food came back..my fillet steak, which I'd asked be medium rare was well done. I left the table and spoke to the restaurant manager and informed him they had ruined what was supposed to be a birthday celebration.Again NO APOLOGY!! I told him we were leaving and the birthday cake I'd pre ordered and paid for was now useless as we hadn't eaten any manin courses and would eat in the main dining area. I went to reception and asked to speak to a manager. I spoke with the food and beverage manager and explained what has transpired and he apologised immediately. Due to his quick actions, when we finished dining in the main dining area, he arranged for the cake to be served in there, which was accompanied by managers, staff and the entertainers singing Happy birthday!! He quickly turned around a very bad experience and I am very grateful. I suggest the restaurant manager at the "Green and Grill" be re-trained in BASIC customer service. TO LISTEN TO GUESTS, when they have a genuine complaint. I know hotels rely on tourist trade and some may not care,as guests come and go, but this hotel does a lot of things right, but it only takes one bad experience left unresolved to spoil a reputation.

Please read before booking !! I don’t think I’ve ever given a holiday less than a 4 on trip advisor but this place was awful and I feel I should warn people. To start with the pool areas are beautiful, they are well maintained and certainly when we travelled there were plenty of beds available around me of the many many pools! This is why it gets 1 star from me and unfortunately that is where the good news ends We travelled as a family of 3 - my little boy is 2. I unfortunately suffer with ill health and as I am only young and have a toddler I get to lean on his pram instead of having a stick to help me. I explained this on night 1 when entering the restaurant to the hostess - her name was Ana. They left us be. The next day at lunchtime we had the same discussion (getting slightly embarrassed now at having to keep explaining I can barely walk). Again in the end they said ok. Myself and my husband were confused as there were so many other pushchairs around us - why were we being singled out?? Dinner time again that evening it happens again - now I am starting to get really annoyed. I went to get some dinner and they went over and asked my husband to move it - he said no. He then went to get food and literally the moment he was out of eyeshot she came over and physically started moving my pushchair. At this point I burst into tears it was causing such a scene and I was so embarrassed - especially as I was really struggling this day with my crohns and pain. I have visited many many tui hotels and tui blue and never ever had this issue. I’m appalled - I hope they know how terrible they made me feel. We spent the rest of the holiday avoiding ana like the plague - she has never once apologised or any other staff to be fair until as we were checking out public Relations came over and apologised as I had informed reception I would be leaving this review. On to the next issue - cleaning! As mentioned we have a 2 year old which means nappies. The rooms come with one very very small bin in the bathroom - several times this wasn’t emptied, the beds weren’t made properly either. Also it says about leaving towels on tne floor if needed to be changed. One of our towels had a drain on - no big issue it happens it’s a towel as long as it dries I don’t care. However, I do care when said towel has been left on the floor to be changed and reappears on the shelf - 3 times!! Also any empty cups etc will just be left they do not move any rubbish even though there is nowhere to put it. No bins in the corridor only one for water cups only by the water machine - so we had to take our own rubbish down with us and use bin downstairs - this is not good service !! So yeah all in all a crap overpriced holiday. People are rude and useless and hotel is dreadful - save yourself money and stress and book somewhere - anywhere - else!!

Just returned from a really lovely week at the atlantica aeneas. Location is very good. Shops restaurants and the beautiful nissi beach all very close which is a bonus when staying at an all inclusive hotel. Aya napa only a €12 cab ride. All cabs seem to seat 6 and are outside the hotel. First thing I want to say is the grounds and pools at the hotel are fantastic. Very well looked after and clean. Lots of life guards. Lots of sun beds. Rooms very comfortable and spacious. We had adjoining rooms 669 and 670which were perfect with a baby. Ground floor opposite garden and pool. This is the only hotel that I would actually pay for a swim up room. They are the best I’ve seen. We had a garden room though which was perfect. Food was very good at all meals. Best part was it was all HOT. Big shout out to the lovely Spiros and the main lady in the restaurant. They were so welcoming. I would rate this hotel a 4* not 5. Due to poor quality towels. Frayed. Not easy to change pool towels either And lack of signs or maps around complex. Also the reception staff could be more friendly and helpful. Make things easier. Not everyone wants to do everything via an app.

This Hotel is not 5* Maybe if you have a swim up room towards the back of the resort but not the main building. The reception and main ‘hotel’ building was lacking the 5* feel. We had a long walk to our room and our key card deactivated 6 times during our stay, after the 3rd time we were extremely careful to keep it away from our phones but the issue kept happening. The lady on reception was extremely rude, I can ensure you it’s much more of an inconvenience for me to go back and forth to my room with a toddler in tow than it is for you to press a couple of buttons to reactivate my card. The food was ok, very much the same most nights and the kids food was really poor actually, the same things and cold and dry, my little girl hardly ate anything all week, she loves Veg but didn’t touch any of it because it was so cold and hard. The alcoholic drinks were lacking alcohol! I also want to comment on the mini arcade, this is situated behind the main entertainment stage. This was an absolute pain for us every night! My 2 year old would constantly run around to it which meant we couldn’t sit down and watch the show or see the stage at all, I understand kids will be kids and she was enjoying herself, but we certainly weren’t. The entertainment staff make such an effort and many parents were in the same boat. I think putting gates at the side of the stage would be extremely helpful. The rides were also either out of order or lasted 25 seconds. On a positive note, the pool areas are beautiful, the sun beds are comfy and the hotel seemed clean. The entertainment staff work so hard and really make an effort to remember names. I used the paid baby club 3 or 4 times, I can’t recommend the girls highly enough. They were so warm and welcoming, my daughter was unsure at first but will help and patience from the girls she was loving it. She came out with a nice folder of all her paintings and drawings she had done over the week. Really nice touch. As for location - Nissi beach is amazing, we really enjoyed it, the water is so gorgeous and would definitely recommend.

100% not a 5 star hotel. (3* at best) Never have I experienced having to fill your own water up at designated water machines around a 5 star hotel. No bottles of water sold. Facilities looked like something from a 90's leisure center! Good location near Nissi Beach, some great staff, and some that just do not want to be there, so they need to check their HR asap. Corridors need a dam good hoover as doesn't look like its been done since 2010! Would have love to got fresh towels at least once during our stay. Snack bar for kids and the service there was an embarrassment, the young male worker who works there may need therapy, someone at management should look into that for his sake and for guests.

We arrived at the hotel check-in was smooth and easy and room 732 was allocated. Room was spacious and airy and very well maintained, the bed was super comfortable and the bathroom bright and clean with a bath and overhead shower. Hotel Toiletries were available which were spot-on. The resort was spotlessly clean and very well maintained. All Inclusive had 3 dinning areas 1 outdoor and 2 indoor 1 of which was adults only. The food available was brilliant both in taste and choice at all dinning times. Amazing service and kitchen staff do a brilliant job everyday. There are plenty of bars dotted around so never far from refreshments and also a snack bar outside the taverna restaurant. And added bonus is the beautiful Nisi Beach which is a 2 minute walk away and directly over the road from the main entrance Next is the most important part, the staff. From the cleaning staff down to the management and everyone in between could not be faulted. Everyone was so friendly and helpful and nothing was to much trouble. A few personal mentions must be made to Nikitas at the Terrace bar. A lovely friendly person who makes the most amazing cocktails "Cuba Libres being my favourite". And at Hector's bar a massive thank you to Barbara "top Liverpool fan", Steve and Norbet the best iced coffee makers, lovely people and tremendous bar workers Also to Jimmy the singer/guitarist who entertains in the bars, thank you Jimmy you are amazing. In all a highly recommended resort to visit you won't be disappointed.

the reception was pretty good at getting the large amount of us that got of the bus into rooms ,no easy task as we got there very late at night . there are porters at hand to help , just as well its a big confusing hotel , thank you Hussain . this is now a tui blue hotel and tui are throwing money at it to make it a good place to visit . there are reps a plenty and not the useless try to sell you a trip types tho trips are available , these guys will help sort issue . i have to thank Kyle especially , but Dave and Alice did their bit thankyou. the room very comfortable , nice bed , its got a kettle and the fridge is full when you get there and free , if you want more you pay for it , nice touch . sunbed towels , dressing gown and slippers all in the room . it was cleaned every day . only complaint is the bathroom , nicely decorated , but the bath/shower not really 4 star . the food was great loads of choice and all nicely cooked , there is a microwave by the ice cream fridge if you like it a bit hotter .and the staff were very attentive. There are two other restaurants that you book to use , you get one visit in each for free , book by the reception , more visits are possible if you want to pay. the bars are all very good and there are so many of them which cuts down queuing. the entertainment team were very good and they have up to date equipment and good local acts . charlie emile jade victoria katie celia , had so much energy and try to make your stay fun. overall this was a lovely hotel especially for families with kids . the rooms are 3 star the rest is 4 star .

I visited this hotel from 7-15th April with my friend. I don’t have a bad thing to say about the hotel!  It has such a good variety of drinks available on the all-inclusive, the food no matter the time of day was always accommodating, and there was always something you could eat. Out of the several all-inclusive hotels I have visited this has to be one of the best. The hotel has water stations dotted around so I would suggest bringing a bottle, or you can purchase a reusable one from the bars.  There’s so much to do! There are activities throughout the day you can take part in, run by the reps. The hotel is only a short walk from Nissi beach which is great if you want to escape the hotel. The hotel also has bikes you can rent for €10 for the day, which is good fun and something different to do! Ayia Napa is only a short bus journey away with the bus stop practically outside the hotel, which again was convenient and great! You can always walk there, with lots of shops along the way to look in. The hotel itself is clean and the pool was always clean. The hotel also provided pool towels in the rooms which is great! There were loads of sunbeds by the pool so never any trouble finding one! The pool itself was cold, but definitely okay once your in! The hotel wifi was also good. The hotel also offers one visit to each of the two restaurants included in the all inclusive. The service and food at both these were incredible and made a nice change to the buffet food. The staff, they’re brilliant. From arrival, we felt welcome. The porter we had a conversation with the evening we arrived even remembered us and on our last day and spoke to us and asked how our stay had been. The bar people are lovely! They remember you and even remember your drink order (that may be a sign we had a few too many?!). They always welcomed you with a smile and had a conversation. To me, that was nice cause it felt like you created more of a bond rather than them just serving you drinks. I sadly didn’t get the name of the bar lady I’m about to mention, but she worked most evenings on the bar by the entertainment stage and she especially was lovely! She always had a chat no matter the time of day and remembered our drink! Mario was also really nice. He created an incredible cocktail that wasn’t on the original list displayed, and again, remembered me and my friend which made things that little more welcoming and enjoyable.  However, the main thing that stuck out for me was the evening entertainment…it was entertaining! The reps are SO talented with incredible voices! Every night the entertainment was a little bit different but always good! The entertainment reps were fantastic. They were SO nice and made leaving one of the hardest parts! Lovisa, Emil and Charlie… you guys are brilliant! They always made the effort to say hello and have a chat when they saw us and even made the effort to say goodbye before our transfer. You guys really do deserve a special mention and credi

Good location , Most of the staff where amazing Did get odd grumpy one Food ok but never very hot Checkout at 11am was a pain Bed was hard and two singles pushed together easy to fall into crack of two . Don’t think 5 stars tbh Good job there was some amazing staff Great pool ,