Rebecca
1 tháng tám, 2023
Arrived on site at around 2am Friday 7/28 with my reservation in hand which had been booked and paid for 1 week prior to our arrival. After a long drive we looked forward to checking in and getting some rest however we had to wait about 15 mins for a front desk attendant, a gentleman who was very unprofessionally dressed and whose appearance was quite disheveled. He approached the check in window, did not bother to greet us proceeds to look for our reservation for a good solid 5 minutes. I then spelled the last name on the reservation and he says "Oh, I can see the reservation we just don't have any rooms- because were not open 24/7 like other hotels". Our reservation was apparently refunded and at 2 am & my daughter, my 80 year old mother and I were turned away. After having called the hotel earlier in the day and confirmed with a young lady that all was good and ready for check in. Disappointment doesn't even begin to cover it. I am dumbfounded that there are organizations operating in this manner, with this level of inconsistency and allowing people with that level of professionalism and/or lack there of be the face, absurd! Also shout out to Peyton at the Best Western Plus of 800 S Abilene St, Aurora, CO 80012 he is the real MVP of this story. Do yourself a favor bypass this hotel and book with BW right down the road!
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