Kathryn
ngày 21 tháng 1 năm 2024
I can’t even believe how bad it was…. I’ve stayed at hundreds of hotels. Some great ones, some not great ones. But I’ve never stayed somewhere quite this bad, service and environment wise. The outside area is fine, the location is fine, the restaurant is mediocre. But when we arrived, I had booked a king suite for me and my husband. They sent us on a scavenger hunt to find our room, and when we got there, it was a suite with 2 double beds instead of a king. No big deal, we’ll just go ask to be put in the correct room. When we got back to the front desk, the lady there asked if we “touched anything” like 5 times… no. We walked in, it was the wrong room, please put us in the right one. They gave us a new room, but acted as if we were the ones who messed it up. When we arrived to our new room, it was a standard king room, not a suite. Annoying since it’s not what we paid for, but whatever, it’ll do. But then, down the hall from us was a group of people, adults and children alike. It sounded like a few different rooms having a party going back and forth to each others rooms. Until well after midnight we got to listen to yelling, doors slamming, banging on doors, children screaming and crying. Just absolutely no common courtesy or consideration. The worst part is, this hotel is really big… and it was pretty empty. So it felt like they put us next to this noisy bunch on purpose.
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