Các đánh giá River Palace Hotel

伏爾加河邊，安靜，便利。酒店可以提前幾小時辦理入住，因飛機晚點，又給了晚退房。服務很周到，體貼，下次再住。離打卡景點很近！

酒店在烏拉爾河畔，位置離阿特勞機場不遠，打車十幾分鍾，對差旅來説比較方便。但是酒店整體老舊，外立面、內部都有年久失修的痕跡。第一天住的房間浴室沒熱水，但服務員態度不錯，及時進行了更換。

這個酒店非常不錯，就在這個河邊上，景色也很不錯。房間很大，非常乾淨

很滿意，非常不錯

環境好，出行方便

房間不錯的

地點很好，但酒店設施很一般

I stayed at this hotel several times during my travels in Kazakhstan and found it quite comfortable and well served. I was fully satisfied in all my needs with taxi, restaurant and room. During my last stay I had a window with a pleasant view of the Ural River; hence don't miss to ask for it.

Very popular with business travellers in the energy industry this hotel is located right on the river. There are a number of restaurants in close walking distance. The best thing about this property was they kindly upgraded me to a large apartment. The second best thing is the proces are extremely reasonable if you’re on a corporate rate. As for the opportunities for improvement, it was strange that they only give you one towel for your bathroom. I called reception to ask for a 2nd one and was told it’s not possible. So I waited until later and spoke to reception a 2nd time, explaining a needed 2 towels - again it was clear this was not something they do. That in itself earns the hotel a 3* review. They also only supplied three flat pillows and I only got the 4th pillow sent up on 2nd request. The other annoyance was the internal heating. When I arrived my room temp was 27C. Only after I shut the heating off, and open windows (-10C outside) could I get the temp down to a level where it was comfortable to sleep. Maybe it’s a cultural issue but the heating is set way too high. The other area for improvement is in food service. If you order a meal don’t assume all items will arrive at the same time, as you would expect. Only one of the two lifts were working causing delays during bus6 periods. What I liked was good little mini bar in reception area and nice spa with very inexpensive massage service.

Отель очень удачно расположен. На набережной, рядом большая прогулочная зона. Шикарные номера. Удобные матрасы. Хороший ассортимент на завтрак. Приятный большой бассейн, хороший тренажёрный зал с достойной системой вентиляции.

Неприятности начались уже при заезде в отель. Приехала в отель в 13:00, заселение с 14:00. Мой номер к это времени уже был готов, но принципиально не стали заселять до 14:00. Пришлось час сидеть у ресепшена. При этом при мне заселилось 2 итальянца, им почему-то разрешила на час раньше заселиться. Завтраки - это обельная тема. Таких позорных завтраков я не видела даже в 3-х звездочных отелях. Сервис тоже оставляет желать лучшего. Высокомерное отношение со стороны сотрудников. Лично я больше в этот отель не поеду.