Các đánh giá Saad Hotel Astana

Trong hai ngày liên tiếp, phòng không được dọn dẹp sạch sẽ. Chúng tôi thấy mình chỉ có một chiếc khăn tắm cho hai người, khá bất tiện. Ngoài ra, dịch vụ tại quầy lễ tân còn nhiều điều đáng mong đợi. Nhân viên lễ tân thô lỗ và không nhiệt tình, không xin lỗi hay giải thích về những vấn đề chúng tôi gặp phải. Khi chúng tôi nói rằng chúng tôi đã rời khỏi phòng lúc 10:30 sáng và quay lại lúc 5 giờ chiều, mong đợi phòng được dọn dẹp trong thời gian đó, chúng tôi được thông báo rằng đó là vấn đề của chúng tôi vì đã quay lại sớm. Nhìn chung, việc thiếu vệ sinh đúng cách và dịch vụ khách hàng kém đã ảnh hưởng đáng kể đến kỳ nghỉ của chúng tôi. Tôi hy vọng khách sạn sẽ xem xét nghiêm túc những lo ngại này và cải thiện dịch vụ của mình trong tương lai.

Our stay in a hotel was perfect. The staff was very polite and useful. The room was clean and cosy. İn the room, we had all things. The swimming pool is big and clean. The sauna and swimming pool included. The breakfast was delicious with a lot of options.

good service

It was the best hotel I have stayed in kazakstan. The location is near to Khan shator. Service, room, aments etc, everything was fantastic

Technically it was my second stay at this hotel, cause I booked 2 nights separately: one night with breakfast included and another one without breakfast (since we needed to leave hotel early one the last day). Surely I sent special request to give us the same room and explained why did I make bookings separately. Hotel managers didn't check those request though. And when I mentioned it during check in they were surprised but promised that we can stay in the same room for the second day as well. But the second day when we were back to our room we found out our keys blocked 😅 and needed to go to the front desk to explain the third time our request. Hotel staff were super helpful and friendly though. They didn't make our room second day and didn't leave water and other hygienic stuff but once we called to the front desk, everything were delivered to our room immediately. So overall our experience at the hotel was nice. I'd only ask hotel managers to improve the attention of their guests.

Very outdated room with dust and old furniture

very good services for prive

Great location, good views

clean and comfortable

Positiv Price-Performance Ratio…

good location , good service, the breakfasts is good as well

good service and good location

Hotel location is good everything is ok but furniture is little old

Very nice place