Smartflats - Meir Antwerp

Systeem met twee codes bij de voordeur van de etage en de algemene entree werkte zo slecht dat we een tijd met het gezin buiten hebben staan wachten. Locatie en uitzicht waren super goed. WiFi en tv deden het geen seconde. Sanitair en oppervlakte waren goed. Met WiFi en tv werd wel geadverteerd. Zonde dat onder en schuin onder ons een verbouwing was. Antwerpen-Centrum is een aanrader. Prijs en kwaliteit waren redelijk in verhouding, met wat kleine verbeteringen kan dit appartement echt een topappartement worden. Wat ons vooral erg heeft gestoord is dat de lobbydeur dan weer open was en dan weer niet werkte, omdat de elektra uit was.

What an awful place!! Our kids couldnt sleep because of the insanely loud music of the neighbours every night. They give loud concerts almost every night. The olace was not welcoming at all. Unfinished, old fashioned intetiot and nothing SMART about it. Wifi didnt even reach the living room. No service at all...client service never picked up the phone. Elevator broke and wasnt fixed during our entire stay. We had to carry the baby straller up all the stairs with suitcases and all. In the entrance hallway they stalled all the dirty laundry such as on the picture below. Very very noisy. Bed in living room was very uncomfortable. Terrible! How can this be on ***********????

First of all, the entry key pad to the property did not work. Tried pulling the entry door, it opened. It lead to a flight of dark stairs. Climbed two floors and found that there was construction happening. Went back down and called customer service in the middle of night sitting on the high street bench. Customer service insisted there were guests. So tried to climb the dark stairs with luggage and found there was another flight of stairs hidden from view. Took that reached the apar**ent and went in. The apar**ent was so hot, could only sleep with windows open. High street is noisy throughout the night except for a couple of hours. All 3 nights was woken up by loud noise of people staying above me with constant noise of moving furniture, going down the stairs, chatting and laughing. Lost sleep for 3 days. Absolute definition of nigh**are

Warning! Do Not Book! I booked this apar**ent, intending to receive codes to open the door to the building and another code for the apar**ent. At 3:30 PM, we hadn't received them, even though the check-in time was at 4:00 PM. So, I called them, and initially, they said they had no record of my booking at all. But when I provided the apar**ent number mentioned in the email, suddenly, they found my name and sent the codes via SMS. We headed to the building to rest after our journey. However, we couldn't enter the building as the keypad wasn't functional—it didn't make any sound or light up. We called them again to explain the situation. Their response was that they had to wait for the technicians to respond about when they could come and fix it. I explained that we were standing outside the apar**ent with our luggage and two small children, while it was pouring rain. We stood there for an hour, making multiple calls, and they kept saying that I had to wait for the technicians to provide an answer before they could do anything. They didn't know when that would be, meaning it could take several hours. It was extremely disappointing that they couldn't immediately open the door or send someone to let us in while waiting for their technician. Consequently, we had to quickly book another room just to have a place to stay with our children.

The apar**ent was double booked by the accommodation. Meaning when I tried to come in(with my code and booking confirmation) and someone else was already there. After contacting customer service(who were in touch with the accommodation) we DID NOT get ANY compensation, even trough it was not out fault(again, we had a reservation confirmation and paid and even had the code for entering the apar**ent)

Pros: the property is livable and got a decent remodel around the bedroom and shower. Hot water, temperature control are there. Location is very central and is right on the central street with shops and crowds. Cons: There are a few. - The property is managed remotely, and I did not manage to get any support. The most critical for me was lack of WI-FI. Even thought it was advertised, it was not present. I reported it twice and got email from the reception that the technical staff was notified. In the three nights of stay, never got a follow up or repair. - Dishwasher instructions do not match the model in the unit, and I couldn't get it working. Also, lacking container for the silverware, i.e. effectively not usable. - Walls in the restroom are dirty, like they forgot to clean/paint it during remodel. - The beds are not King size. I'm not sure if European standard is different, but definitely not the American size. - Besides, be advised that you will need to climb a lot of very steep stairs through the back of the stores to get to the unit. There is a luggage elevator next to the unit, but it appears to be permanently disables.

The apar**ent is spacious and clean, but the wifi and TV didn’t work. I phoned the maintainers immediately and sent four or five emails in the following days but they gave only two short and unhelpful replies to the first few emails and never fixed the problem (no signal was coming into the house at all, I had to discover myself). I don’t care about the TV not working but I need the internet while working there for a week. I had to resort to using my mobile phone data for which I had to pay. I asked for any kind of compensation for that but they didn’t reply to that either.

Locatie is echt top. Bedden waar al opgemaakt en er lagen handdoeken. Alleen niet voor 4 personen, maar voor 2 personen. En het was niet heel schoon. Maar prijs/kwaliteit/ locatie is daar voor een nachtje prima door heen te kijken. Niet alles was perfect, maar nogmaals gezien de prijs zeker geen probleem. Meerendeel van de tijd waren we in de stad in plaats van in de flat.

Locatie is echt super! Lekker ruim appartement met lekkere badkamer en goede bedden. Eenvoudige keuken maar prima, alleen vaatwasser zonder mandjes/lades, dus inruimen is niet mogelijk De entree naar appartement is een beetje kruip door sluip door maar wel netjes.