Verified traveler
12 tháng hai, 2024
This is the third time I've stayed at this hotel. The first two stays were both excellent, property is beautiful and staff is friendly and helpful. This time, though, i was really disappointed. The pool area was disgusting. The water is cloudy and there were large clumps of hair floating on the surface. There were serious issues eith noise during our stay. The entire time we were in our room we heard the shouting/banging/jumping of a large group above us. We initially wrote it off, assuming people were just having a nice time and would quiet down. Thankfully it did quiet down around midnight, but only briefly and then started up again at 2AM. It was so loud that it woke up my husband and one of our children, and continued for about an hour. We went to the front desk to complain and they said our only option was to move rooms--which seems a little unreasonable at 3AM with two little kids. Eventually the group above us quieted down, but everyone in my family was exhausted from the long night. I approached the front desk about the issue the following morning and the person I talked to was dismissive. Again, I've had wholly positive stays at this property until this one...I'm not sure I'll be back.
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