Fairfield Inn & Suites Anchorage Midtown

I’ve traveled a lot through the years (sometimes 8 trips in one month) and I’ve seen a great amount of accommodations, in all types and forms. This place, however, had by far the worst customer service I’ve ever experienced so far. I had to call 3 times for the complimentary shuttle, which showed up after 1 hour and 5 minutes to pick me up. The driver was unbothered, no greeting and continued with his loud and private phone call in a foreign language. Check in was done in a rush. Nothing was told about the facilities of the hotel. The rooms are musty, with an old and worn out interior, moldy bathroom and no soundproof windows. This place is way too pricey for what you get and should not carry the Marriott brand at all. After checkin, I went straight out to explore the city of Anchorage. When I returned at night, I found out there was a leakage from the ceiling, dripping right on the AC. I called and someone came to check. She than returned to the front desk, to find a solution. Nothing could be done though, because there were no rooms available as the hotel was full. As I booked through Trip.com, I couldn’t get a refund. I was given Bonvoy points, even though I explained that I wouldn’t be using those, as I always book through a third party. Trip.com was trying to solve the issue with the hotel for weeks, but I was informed they couldn’t. Trip.com was helpful enough and gave me some Trip credits, which I definitely will be using in the future. It’s when there’s a problem, that you can truly see what the level of customer service they have. The staff clearly has no clue and you’ll be treated like nothing. I wouldn’t stay here again not even for free! I was happy I was booked only for one night.

We enjoyed our quick stay - I appreciate the friendly staff & the cleanliness of the rooms and lobby areas.

Noisy inside and outside Room lacks seating Tub lacks safety rails Breakfast was very poor. Kids running in hallways The lady on duty the night we checked in was exceptional getting us assigned to another room. And away from noisy children and adults. First floor. We were moved to the fourth floor. The HVAC was noisy however it did occasionally drown out the street noise. Not a pleasant stay. Will not come back very disappointed.

The toilets are about 18 inches off the floor. The heating system is uncontrollable and varies between 68 and 74 degrees. The fan runs so loudly that it is difficult to get a good night's sleep. The TV control system did not work. The main problem is the desk clerk ADAMENTLY REFUSED to issue me a receipt upon check out. Which begs the the question as to why did I have two $50 dollar charges show up on my credit card. I had no incidentals on my stay. The answer I got was to take it up with the booking company *******.

Upon check in the clerk said housekeeping is daily but yet the bed was never made. I had to ask to have made service towels were dropped off occasionally.

Room was clean with comfortable beds. We booked the hotel for a staycation to allow the kids to swim. We were disappointed when we learned that the hot tub that is in the pictures of the hotel is no longer there. The continental breakfast had a good variety and was kept well stocked.