Ricardo
ngày 30 tháng 5 năm 2024
If you’re considering staying at this property make sure that you request turndown service as it’s not a standard. It’s only done on a request basis. We were never informed of this until the second night when I had to request towels and toilet paper. There were no signs posted anywhere indicating this practice.
Secondly, prior to booking I visited the hotels site directly to view their amenities and benefits. No where on the site was it indicated that the pool was under construction and not usable. It was a hard shock to find out the day of checking in with children. Obviously a pool with kids is a must. It was very disappointing to find this out last min. I would gladly booked elsewhere and paid more for this benefit. Hard lesson, I guess always call the hotel prior to booking.
Dịch