Hayley
ngày 11 tháng 5 năm 2024
An overpriced stay (having booked the extra large suite) to be put into a room with a cramped bathroom and no proper storage. Seating area has metal chairs rather than comfortable seating, and the room was so cramped for the bed that the shutters (which were broken so that we were in darkness) could not open. Bathroom was incredibly cramped - as two petite ladies even we had trouble, and the sink had no area to store makeup bags. Extractor fan not working, so we had to prop the bathroom door open for steam to escape. Only two plug sockets in the room, and the shower flooded. Room was very hot despite putting the Aircon onto 16 degrees - in the heat of summer this would be unbearable. The safe did not work and someone from reception had to come up and replace batteries. The room was made up once over a four-night stay, and we had to ask for every little thing like new tea bags. Additionally, I had requested a room with a balcony or at least as described on the website, and when we checked in and saw that the room was much smaller and had no balcony, we queried this with reception and were met very unsympathetically with excuses of "the building is very old and the rooms are all different". I understand this however rooms should not be significantly smaller than advertised. If there are such discrepancies between rooms in the extra large suite category, more photos should be added onto the website showing large differences. £140 city tax upon arrival. One helpful lady at desk.
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