Tài Khoản Khách
1 tháng ba, 2024
the facilities, materials and attention to detail in decor and lighting are amazing. The quality of the food itself was top notch. The front desk staff was also very personable. Nearly the entire rest of the staff, particularly the male staff, left much to be desired. their standard of service and speed fell below many casual and lower tier restaurants and hotels. The cheesecake factory, a casual dining restaurant has a higher level of service than this 5 star hotel. The waitstaff does not anticipate that a coffee drinker will drink more coffee. when serving, they will reach over the entire length of the table instead of taking a step to the side. The staff is very aggressive on prebussing, they will ask to remove a plate you are actively eating from as well as remove a plate with food that is left unattended without asking. "Managers" will interrupt an active conversation to check if everything is ok. Culturally, they are also not aware of any "over" egg styles, e.g. overeasy/med/hard. Admittedly this culture abstains largely from alcohol, but the bar staff is not aware of many standard cocktails and seems unaware, unable or unwilling to Google them.
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