Comfort Inn and Suites Ames Near Isu Campus

The only drawback was that I couldn't get a late checkout which really would have helped out my day. other than that, everything was great.

I was a little early to check in on the Holiday weekend but “Ashley” got me set up! Thank you! Ames is a nice city.

Nice, clean and quiet! Love staying here when we come visit our daughter at college!

Our room smelled like per! The location was not walkable to many restaurants or thing to do

Everything was great, but the air conditioner was to loud. It was kind of hard to sleep with it on, but without it it would have been to hot. Other than that everything was great. Food was good.

The rooms were clean and the hot breakfast was great as always. Pool could be a little warmer, but overall great stay.

big breakfast area, people in charge were very nice and helpful, if in area would stay again

This is the only hotel we stay at when we visit Ames multiple times a year. But they have really disappointed me. I needed to change a reservation 47 hours in advance. (One-hour past the 48 hr cancellation they offer on *******.) I know it was my own fault, but I just wanted to change the nights to arrive earlier. The rude woman on the desk told me they have a firm 30 day cancelation policy (which, by the statement above we know is not true) and told me she would not change my reservation because they were not fully booked. (What? If they WERE fully booked, she couldn't give me a room because she wouldn't have one to give. But since she had open rooms, she wouldn't move my reservation.) I usually feel like I'm part of the family when I walk into their lobby, I'm there so often. So this sticking to the rules at all costs just seems like poor customer service. (Yes, I know how entitled that sounds. It is my fault I want to change an hour outside the window...but if they have the rooms and I'm paying for a room...?) (BTW: ******* promised to resolve my inquiry in 72 hours... a day AFTER the original checkout date.) Staying a few blocks away tonight. Might become our new go-to.

Hard to keep room temperature regulated. Air very dry.