The Vines Hotel

Had to call a phone number and stand outside for 15 minutes to check in. Room hadn’t been cleaned or sheets changed. I spoke to the maid and said I’ll be out for a few hours. Came back to the bed made but no clean towels and half drank bottles of water. No curtain on the shower. I didn’t know you could buy a TV that small.

Really friendly welcome and the location was convenient for Brize Norton. Unfortunately there were a couple of dead woodlice in the room and the shower did not function well at all.

Hotel is nice enough but needs a good general clean, like the rug in the restaurant area, the room was very tired looking. Could do with a bit of art or something on the walls in the rooms and restaurant so it isn’t so dreary. When we arrived to check in we were given the key to one of the ground floor family annex rooms, got there only to find other peoples possessions were in the room. We were quickly switched to another room so it was resolved instantly. However the room was very tired, one bed lamp missing a shade and bulb and there was an old very dried banana down the side of the single bed. Breakfast was nice but a bit meagre. All in all didn’t quite feel worth the price but I guess the location has a big impact on that. We were only staying for one night but I wouldn’t have booked more than that here.

Overall nice stay. Good comfortable room with a nice view. Good breakfast as well

A very junior member that served at the bar and at dinner did so without any charm, almost like a chore. Ordered spicy pizza that cost £15 and felt like needed steel gnashers to get through! Breakfast though, was reasonable. Served by much more pleasant junior.

Difficult to rate. Staff were lovely and really helpful. Main house was decorated nicely and I understand rooms in house have been refurbished. We were in the annex. Room was very tired, dirty and carpet stained. Bed was so hard and uncomfortable. The bathroom was a wet room. There was no where to put or hang anything. When we had a shower everything (wash bags etc) got soaked. Cleaner did not replenish coffee etc or even toilet roll so had to ask for more. We were on the ground floor and we would come back from being out to find all the windows wide open with our belongings at risk. Breakfast was ok but you had to order cooked food by 8.45 which is quite early. Evening is just a snack bar no proper cooked dinners. Left a night early. As I say lovely people but just not quite getting right at the mo. Hopefully will improve with time.

Clean rooms furnished and decorated to good standard. All staff pleasant, friendly and welcoming. Not much choice on the evening meal menu. Breakfast cooked to order was fabulous.

Upon arrival the receptionist looked straight through us and was very unwelcoming. Couldn't be bothered to show us where we were staying and just said around the back room 104. The room was disgusting with dust everywhere, filthy walls, mold in the bathroom and dirty stains on the furniture. People used the ahower above us and then the room began to smell of sewage and was so bad we just up and left. Couldn't be bothered to complain as the place just felt like a drop in center with shouting coming from the rear of the property. Wouldn't recommend to anyone, please please save your money and do not get as disappointed as we were. Very sad end to celebrating our daughters 2nd birthday. Absolute joke saying it has 3 1/2 stars

It said on the site that check in was from 3pm, we arrived at about 3.20pm and the pub was locked. Ringing the interactive doorbell after quite a wait, he asked what we wanted we said who were and that we had a reservation, he said oh I had better come down then. It took quite a white to find the booking. He gave us the key and told us where to find the room across the car park. On our way he overtook us saying he just needed to check something. Apparently there had been a leak in the adjoining room and the guy there had been allowed to keep some stuff in our room and use the bathroom. The guy proceeded to taking is stuff out of the room, very slowly whilst we waited. When he had finished my wife asked if the room and bathroom had been cleaned, he said he thought so and that he would have a look. Not being confident about this I said that we wanted to cancel. He then said oh I have another room, we again walked across the car park in the rain, the first room he showed us did not have a kettle, so he showed us another which we accepted. This room was okay but had such a small shower room about 1m wide max. We asked about diner and were told that they didn't take reservations, just walk-ins. We came to the bar about 6.30 ordered a drink and then saw the menu which apart from "Nibbles" offered only Pizza or todays special Chicken curry, not feeling like either we drove out for dinner. Breakfast was good, but yogurts looked curdled, although the sell by dates 3 months ahead.