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Vị trí3.4
Trang thiết bị3.2
Dịch vụ3.3
Vệ sinh3.4
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Tất cả đánh giá(31)
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Đánh giá tiêu cực(13)
Bjhane
Phòng Suite Sang trọng, 1 Giường Đôi, Hút thuốc
Lưu trú vào Thg3, 2024
Vợ chồng
2 đánh giá
3.2/5
Đăng tải vào 12 Thg3, 2024
I booked a smoking room but when we arrived no available room... Shower problems.. Telephone no dial tone shampoo shower gel toothpaste and everything is only for 1 person..
We were a group of travelers of 8pax in 4 rooms as part of a package from MMT india. Upon arrival, they insisted a refundable deposit @50usd per room, forcefully we remitted. The cleanliness and overall condition of the space were far from what we anticipated based on travel website reviews. The room appeared to be in a state of disrepair, with noticeable signs of neglect. Given the uncomfortable and unsanitary conditions, we hardly manage to adjust ourselves to stay in the hotel. Location is very pathetic, nothing around you, only the pros part is breakfast manageable but not up to the mark. When check out these hotel people charged each room 20000T equal to INR4000, saying that towel seen with stain, certain rooms found with smoke smells, even we were not advised that the hotel is a non smoke hotel and other etc. etc. charges. Actually they want to swallow the refundable deposit what we remitted. We checked out after remitting all the fines, and taken Astana international hotel 4* with no issues, no deposit, smoking no problem, in the middle of everything, just relaxed what we missed at hotel Mildom. The next day I went to collect my jeans which I forgot to take on check out, they refused to give it back, that was a very shame thing for a hotel wherever in earth. We believe that providing a comfortable and clean environment is somewhat worthy for ensuring a positive guest experience. I hope that this feedback will contribute to improvements in the future and help maintain the reputation of this hotel management. Hence I request anybody be in Almaty should keep the distance as far as possible from this hotel at any cost.
Dịch
Boris
Lưu trú vào Thg3, 2024
Người đi công tác
1.0/5
Đăng tải vào 10 Thg3, 2024
Everything is wrecked. Stinks from the very entrance. The guests were not coordinated and loud. Very disturbing from the start. Had to find myself another hotel at a higher cost at last minute rate. Can not rely on this booking as the condition is really poor