Pine Cliffs Hotel, a Luxury Collection Resort, Algarve

Amazing staff, great facilities! Very good breakfast! Great place for families

service is not good. room is very dark.

Overcrowded at time of stay. Therefore the service lacked a bit behind.

I believe is one of the most amazing resorts I’ve ever been. Nothing to complain, the apartment is amazing, everything in good order, I couldn’t find any faults.Even if we are far away from the beach (30 minutes walk) you could call for a shuttle to take you over, so nothing to complain. However I did not agree with the hotel to charge you for the coffee inside the room, everywhere where I went in a holiday around the globe , no hotel charge for it. Working with hotel industry in London makes the resort looking that they want to make money from everything and not respecting them guests.So this is a big minus from us. Regarding the housekeeping, the blinds could be hoovered so when you checked in you don’t need to have scared kids because of the spiders, also I did put the card on the bed , so the bed linen to be changed after 5 days , however they decide to ignore it. I’ve read about people complaining about the restaurants inside the resort been very pricey, however we did enjoy the food almost in all of them except the one which is a buffet style and is not worth to spend your money for it. Overall a good resort with really nice restaurants, pools, beach, lots of activities and friendly staff.

We had a fabulous week at this stunning hotel, it is really well looked after and the pool and garden areas are beautiful. There are a few odd things - you get two complimentary bottles of water a day but apart from our last couple of days we had to phone up to get them delivered. Likewise with glasses in the room, quite often the dirty ones were taken and we had to phone up to get glasses for the room. You get nine coffee pods in the room and a sign that says they’re complimentary and if you need a refill to ask, we asked and were told that there was a charge of €5.50 per pod, seems a bonkers amount! But those were the only grumbles; air con in the room was excellent (we like to sleep in ice cold temperatures), the towel system really worked (you get given 1 gold card per person which you give in for a towel and get given back when you return the towel), it seemed to stop people getting up at the crack of dawn to reserve beds and also leaving towels on beds for hours during the day. There were loads of beds by the pools and on the grass and we saw loads stacked up so I don’t think you would have to worry even when the hotel was super busy. The food in all the restaurants was fabulous, we had lunch most days and we ate in the steak restaurant once. The prices are on the high side; for lunch we would have a beer, glass of wine and two mains and you would be looking at c.€65. However you’re only 20mins in a taxi from Vilamoura and the same to Albufeira and you’re a 20min walk from Olhos de Água so lots of choice if you do want to get out and about. The champagne bar is worth a visit for drinks over the cliffs in the evening as well. It was my husbands birthday whilst we were away and the hotel gave us a complimentary bottle of sparkling wine and a lovely note as well. We have been so impressed that we are already talking about going back! A fabulously relaxed holiday! Thanks to all the amazing staff who were all excellent and friendly!

Pine Cliff Resort in Portugal's Algarve region truly stands out, with its newly refurbished garden suites, particularly room G303, setting a high standard for comfort and aesthetics. The suite is well-equipped, beautifully decorated, and perfectly embodies the luxurious ambiance of the resort. The staff's niceness and courtesy enhance the experience, making guests feel exceptionally welcomed. The resort's expansive gardens are a highlight, offering a serene escape that, despite the complex's size, creates an intimate atmosphere unless you venture as far as the mini soccer field. However, there's room for improvement, notably the limited F&B options with most (all?) restaurants closed in our week and lacking clear communication pre-booking, the non-operational lift to the beach, the absence of a heated outdoor pool, and a lack of follow-up or compensation for these issues which we mentioned at check out. Despite these areas for enhancement, the overall experience at Pine Cliff Resort remains unparalleled. But it is something to keep in mind when booking in the low season. Overall, its strengths far outweigh the inconveniences, easily maintaining its 5 out of 5 rating for anyone seeking a memorable and luxurious stay in the Algarve.

This was our second visit to Pine Cliffs (this time brought our 2 Adult kids). Our 2BR/2BA with full living room and kitchen was huge with 3 outdoor patio areas. As Marriott Gold member upgraded to ocean suites building. Absolutely love the beach here and the fantastic views of the cliffs. The entire resort is beautiful and great selection of restaurants at varying price ranges. The restaurants across the street from the resort very reasonably priced and also a small supermarket if you want to get breakfast or lunch items. About a 15 minute ride to Oldtown Albufieria which we liked a lot (to our surprise). There are many activities at the resort and it caters to both families and couples. The champagne bar overlooking the cliffs also a favorite of ours. Given US prices for beach resorts, I think Pine Cliffs is a great value if looking for an upscale vacation.

This was one of the best European vacations my wife and I have ever experienced. Everything was first class and the staff were very kind and helpful. The resort offers fantastic amenities including spas, golf and tennis. There was almost no reason to visit anywhere else. Buyer beware as prices for the restaurants and bars are quite steep.

We would have certainly given the hotel a five-star review if not for an incident that left us, quite frankly, shocked. We hope this issue can be resolved so we can write a more positive review. We arrived at the Colonial Gardens buffet for breakfast at 7:30 am and were greeted by the manager, Luisa Rodriguez. We were a party of two adults and one child, and she tried to seat us at a small two-seater table in the corner. I explained that the table was too small for three people and requested to sit at our usual four-seater table, as we had done without issue for the past few days. Luisa rudely insisted that we had to leave within an hour. It's baffling and shocking customer service to demand that we leave within the hour even though breakfast finished at 11:00 AM. How did she expect two adults with a young child to finish eating within one hour? The dining room was nearly empty, with only two other couples present, far from the busy peak time. As Marriott Ambassadors, we have never been treated like this anywhere in the world, not even at a $50 three-star hotel. Adding to the insult, Luisa instructed a young waitress to keep an eye on us and clear our table frequently to ensure we left quickly. The waitress kept coming to our table every two minutes to pick up empty cups or used napkins, glaring at us angrily without asking if we needed anything or wanted another coffee. This made us quite uncomfortable, and we decided to leave after 45 minutes. As we were leaving, Luisa ignored us completely, no thank you or goodbye, just continued chatting with another staff member and checking her nails. When I confronted her about her rudeness and pointed out that the restaurant was still barely 10% full, she sarcastically responded, "Wonderful, you can have 15 more minutes then!" This behavior is beyond comprehension. We immediately sent a complaint to the hotel but have yet to receive a response. I hope someone reads this review and addresses the issue, as we would like an apology from Luisa. She could greatly benefit from customer service training, as she is clearly not suited for her role.